Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers by working both independently and as a team.
Overview
3
3
years of professional experience
Work History
Crew Manager
McDonald's
03.2023 - Current
Maintained a safe working environment through strict adherence to safety protocols and guidelines.
Reduced employee turnover rates by cultivating a supportive work culture that encourages professional growth and development.
Streamlined inventory management processes, reducing waste while maintaining optimal stock levels for essential supplies at all times.
Optimised labour costs by ensuring the correct number of staff were on duty during both peak and off-peak hours.
Crew Trainer
McDonald's
07.2021 - Current
Enhanced crew performance by implementing effective training strategies.
Collaborated with management to identify areas of improvement and develop comprehensive training programmes.
Evaluated crew members progress and provided constructive feedback for continuous development.
Served customers to a high standard providing excellent customer service.
Worked within a high pressure environment to serve food as efficiently as possible.
Education
Level 2 Certificate in IT
Poole College
Poole
03.2020
Skills
Crew Leadership
Quality Control
Resource Allocation
Kitchen staff coordination
Employee Supervision
Money Handling
Accomplishments
Achieved employee of the month 7 times over the past 3 years
Timeline
Crew Manager
McDonald's
03.2023 - Current
Crew Trainer
McDonald's
07.2021 - Current
Level 2 Certificate in IT
Poole College
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