Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Reece Hendry

Edinburgh,West Lothian

Summary

Dedicated individual with experience in fast-paced environments, showcasing teamwork and adaptability while delivering exceptional customer service. Proven ability to communicate effectively and resolve challenges, ensuring a positive experience for customers and supporting colleagues in various tasks.

I am a friendly and approachable, with knack for providing excellent customer service and ensuring guests feel welcome. Skilled in teamwork, actively supporting colleagues to achieve common goals and maintain positive work environment. Quick learner, always eager to adapt to new tasks and challenges with can-do attitude. Demonstrates reliability and punctuality in all responsibilities.

Overview

5
5
years of professional experience

Work History

Crew Member

Mcdonalds
Edinburgh/Stirling
12.2021 - 05.2026
  • Collaborated with team in high-intensity, fast-paced environment to meet customer demands.
  • Delivered fast, accurate service for positive customer experience.
  • Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
  • Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
  • Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
  • Resolved customer complaints with empathy and professionalism, ensuring swift issue resolution.
  • Operated various kitchen stations, including food prep, cooking, and dishwashing, to support service flow.

Warehouse Worker

Schuh
Deans
09.2021 - 01.2022
  • Picked orders to meet productivity targets.
  • Cleaned and maintained warehouse in compliance with safety standards.
  • Picked and packed customer orders with accuracy, meeting daily productivity targets.
  • Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
  • Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.

Barista

Caffeine Fix
Broxburn
04.2021 - 08.2021
  • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
  • Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
  • Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
  • Made personalised drinks to benefit custormer satisfaction
  • Regularly interacted with customers to improve customer service

Education

Bachelor of Arts - Law

University of Stirling
Stirling
01-2028

Certificate of Higher Education - Modern Studies

Broxburn Academy
Broxburn
01-2022

Certificate of Higher Education - English

Broxburn Academy
Broxburn
01-2022

SQA Advanced Higher - Religious Studies

Broxburn Academy
Broxburn
01-2022

SQA National 5 - Mathematics

Broxburn Academy
Broxburn
01-2022

Skills

  • Customer service
  • Team collaboration
  • Problem resolution
  • Time management
  • Communication skills
  • Attention to detail

Interests

  • I am a huge music fan
  • I play the guitar
  • I am a football fan and regularly go to matches
  • I often play football
  • I enjoy various types of art

Timeline

Crew Member

Mcdonalds
12.2021 - 05.2026

Warehouse Worker

Schuh
09.2021 - 01.2022

Barista

Caffeine Fix
04.2021 - 08.2021

Bachelor of Arts - Law

University of Stirling

Certificate of Higher Education - Modern Studies

Broxburn Academy

Certificate of Higher Education - English

Broxburn Academy

SQA Advanced Higher - Religious Studies

Broxburn Academy

SQA National 5 - Mathematics

Broxburn Academy
Reece Hendry