- I am a huge music fan
- I play the guitar
- I am a football fan and regularly go to matches
- I often play football
- I enjoy various types of art
Reece Hendry
Edinburgh,West Lothian
Summary
Dedicated individual with experience in fast-paced environments, showcasing teamwork and adaptability while delivering exceptional customer service. Proven ability to communicate effectively and resolve challenges, ensuring a positive experience for customers and supporting colleagues in various tasks.
I am a friendly and approachable, with knack for providing excellent customer service and ensuring guests feel welcome. Skilled in teamwork, actively supporting colleagues to achieve common goals and maintain positive work environment. Quick learner, always eager to adapt to new tasks and challenges with can-do attitude. Demonstrates reliability and punctuality in all responsibilities.
Overview
5
5
years of professional experience
Work History
Crew Member
Mcdonalds
Edinburgh/Stirling
12.2021 - 05.2026
- Collaborated with team in high-intensity, fast-paced environment to meet customer demands.
- Delivered fast, accurate service for positive customer experience.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Resolved customer complaints with empathy and professionalism, ensuring swift issue resolution.
- Operated various kitchen stations, including food prep, cooking, and dishwashing, to support service flow.
Warehouse Worker
Schuh
Deans
09.2021 - 01.2022
- Picked orders to meet productivity targets.
- Cleaned and maintained warehouse in compliance with safety standards.
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
Barista
Caffeine Fix
Broxburn
04.2021 - 08.2021
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Made personalised drinks to benefit custormer satisfaction
- Regularly interacted with customers to improve customer service
Education
Bachelor of Arts - Law
University of Stirling
Stirling01-2028
Certificate of Higher Education - Modern Studies
Broxburn Academy
Broxburn01-2022
Certificate of Higher Education - English
Broxburn Academy
Broxburn01-2022
SQA Advanced Higher - Religious Studies
Broxburn Academy
Broxburn01-2022
SQA National 5 - Mathematics
Broxburn Academy
Broxburn01-2022
Skills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Communication skills
- Attention to detail
Interests
Timeline
Crew Member
Mcdonalds
12.2021 - 05.2026
Warehouse Worker
Schuh
09.2021 - 01.2022
Barista
Caffeine Fix
04.2021 - 08.2021
Bachelor of Arts - Law
University of Stirling
Certificate of Higher Education - Modern Studies
Broxburn Academy
Certificate of Higher Education - English
Broxburn Academy
SQA Advanced Higher - Religious Studies
Broxburn Academy
SQA National 5 - Mathematics
Broxburn Academy