Reece B. Campbell
Bromley
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Dynamic hospitality professional with extensive experience at Travelodge Ltd, excelling in operations management and customer service. Established history of boosting team effectiveness and surpassing KPIs via well-planned, strategic initiatives. Proficient in health and safety regulations, and talent acquisition, ensuring outstanding guest satisfaction in demanding environments.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Travelodge London City Road - Flagship Manager
Travelodge Ltd
London
08.2025 - Current
- Managed operations of flagship hotel with over 300 rooms in collaboration with general manager.
- Evaluated customer performance data to identify and implement actionable improvements.
- Formulated strategies for team development, maximizing overall performance outcomes.
- Coordinated meeting room bookings for Travelodge senior board members and CEO.
- Ensured compliance with health and safety regulations across all operations.
Travelodge London Covent Garden- Flagship Manager
Travelodge Ltd
London
08.2023 - 08.2025
- Oversaw operations of largest revenue-generating site in Travelodge portfolio with over 450 rooms.
- Developed action plans to exceed customer metrics and KPIs, implementing feedback-driven improvement strategies.
- Managed front desk operations and streamlined guest check-in processes for enhanced service.
- Implemented operational procedures to optimize workflow and increase efficiency.
- Handled schedules, budgets, accounts payable, daily finances, banking, invoicing, audits, and payroll management.
- Conducted compliant recruitment while effectively enforcing health and safety policies.
- Consistently achieved targets set by Regional and District management through strategic initiatives.
- Prioritized and delegated tasks to improve team performance and productivity.
F&B Manager-Flagship
Travelodge Ltd
London
08.2022 - 08.2023
- Delivered exceptional dining experiences, fostering a reputation for excellence in food and beverage department.
- Monitored staff performance and addressed issues.
- Minimized revenue loss through effective stock control measures.
- Led team to achieve high performance and operational standards.
- Implemented innovative menus to elevate guest offerings.
- Coordinated recruitment events to attract top talent.
- Maximized operational efficiency while enhancing guest satisfaction.
Hotel Manager - Secondment
Travelodge Ltd
Brentford
11.2021 - 03.2022
- Held temporary position as hotel manager for six months, managing overall operations.
Achieved practical experience and assumed complete accountability during secondment. - Managed daily hotel operations, ensuring guest satisfaction and service quality.
- Coordinated maintenance schedules, ensuring hotel facilities remained in excellent condition.
Assistant Hotel Manager
Travelodge Ltd
Teddington
01.2021 - 11.2021
- Support line manager and act as liaison between management and staff.
- Train and develop team members, oversee career progression, and facilitate management courses.
- Organize office operations.
- Ensure exceptional customer service to maintain satisfaction.
Education
ASPIRE Management -
04.2019
- Achieved a 95% average score in the program, covering modules such as people management, developing others, and managing performance. Received a qualified certificate of achievement and completion from the Regional and District Manager.
- GPA: 95%
BA Hons - Media and Communications
GPA: Upper second-class honours (2:1), Third-class honours (3rd)
A Level - Media Production, IT Level 3
06.2017
- Achieved a 95% average score in the program, covering modules such as people management, developing others, and managing performance. Received a qualified certificate of achievement and completion from the Regional and District Manager.
- GPA: 95%
GCSE -
07.2014
GPA:
- 10 A
- -C, including Math (C), English Language (B), Literature (C); ICT Level 2 (Distinction), Media (A
- ), Core Science (C)
Skills
- Customer service
- Operations management
- Health and safety compliance
- Leadership
- Recruitment and payroll
- Microsoft Office
Certification
- Aspire Management Development Programme
Timeline
Travelodge London City Road - Flagship Manager - Travelodge Ltd
08.2025 - Current
Travelodge London Covent Garden- Flagship Manager - Travelodge Ltd
08.2023 - 08.2025
F&B Manager-Flagship - Travelodge Ltd
08.2022 - 08.2023
Hotel Manager - Secondment - Travelodge Ltd
11.2021 - 03.2022
Assistant Hotel Manager - Travelodge Ltd
01.2021 - 11.2021
Travelodge - ASPIRE Management,
Sussex University - BA Hons, Media and Communications
Ark Putney Academy - A Level, Media Production, IT Level 3
Ark Putney Academy - GCSE,
References
References available upon request.
Hobbies and Interests
- International Travel
- Fitness
References
References available upon request.