Reece Allen
Kettering,Northamptonshire
Summary
Motivated Service Advisor with experience providing first-class service in high-volume call centre environments. Knowledgeable with excellent interpersonal skills for eloquent technical advice. Calm and productive under pressure to maintain standards whilst achieving KPIs.
Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice.
Overview
14
14
years of professional experience
2021
2021
years of post-secondary education
Work history
Service Advisor
SB Autocare
Wellingborough
2025.02 - Current
- Acted as the first point of contact for customers, managing enquiries both in person and over the phone in a clear, professional, and concise manner
- Coordinated vehicle bookings, repairs, and servicing schedules, prioritising workload effectively to meet customer needs and workshop capacity
- Maintained accurate records of work carried out, ensuring all information was logged systematically and in line with company procedures
- Liaised between customers and technicians, translating technical information into clear updates to ensure shared understanding
- Managed multiple tasks simultaneously in a fast-paced environment, maintaining attention to detail and high levels of accuracy
- Remained calm and professional when handling customer concerns or complaints, resolving issues efficiently under pressure
- Made informed decisions regarding job priorities and customer requirements, balancing safety, time, and operational demands
- Built strong working relationships with colleagues and customers to support smooth and efficient daily operations
- Maintained awareness of workshop activity to provide timely updates and ensure effective coordination
- Demonstrated a strong willingness to learn, developing knowledge of vehicle systems, repair processes, and customer service best practices
Sales Assistant
Euro Car Parts
Kettering
2015.04 - 2025.01
- Head daily office operations, promoting a culture of client-focused service, accuracy, and continuous improvement to maintain impeccable standards
- Provide outstanding end-to-end customer experiences, both in-person and via phone/email by quickly building relationships to define the needs of the individual and providing appropriate guidance, advice, and support
- Apply a data-driven approach to inventory and stock management; maintaining and leveraging spreadsheets to track levels and identify discrepancies
- Gather customer part requirements and create special orders to facilitate timely procurement; working across external stakeholders to coordinate and record delivery
- Manage spreadsheets to track daily, monthly, and annual spending across multiple garages and translate insights into reports/business intelligence that inform plans and sales strategies
- Facilitate streamlined operations through the planning, organisation, and prioritisation of workflows, while maintaining compliance with internal policies, standards, and best practices
- Liaise with garages while fostering trusting relationships to manage expectations, service their needs and promote long-term custom
- Collaborate with colleagues to improve key workflows
- Trained new staff members, fostering a supportive working environment.
Crew Member
McDonald's
Kettering
2012.09 - 2015.04
- Supported delivery of customer service in busy environments by adapting assistance to individual client needs.
- Assisted team members to meet productivity, quality, and customer satisfaction targets.
- Collaborated with colleagues to maintain smooth operations following established procedures.
- Facilitated accurate payment processing and responded to customer queries regarding meals.
- Updated knowledge on food and drink offerings to suggest items and help increase sales opportunities.
Education
AAT Accounting Level 3 (Merit) -
Wellingborough Tresham
6 A – C GCSEs - undefined
Montagu School
Skills
- Conscientious and diligent, consistently delivering high-quality work by following procedures and taking responsibility for actions
- Able to work systematically and thoroughly with minimal supervision while adhering to required standards
- Strong attention management, maintaining focus, staying alert, and managing distractions while retaining situational awareness
- Effective workload management, able to prioritise tasks, analyse information from multiple sources, and handle several responsibilities simultaneously
- Skilled in working with others, building strong relationships with internal and external stakeholders to achieve safe and efficient outcomes
- Remain calm and controlled under pressure, able to manage stress and adapt to changing conditions
- Confident decision-maker, able to make timely, risk-based decisions to support safe and efficient operations
- Excellent communication skills, delivering clear and concise information both verbally and in writing, with confidence to assert when necessary
- Strong willingness to learn, with the ability to retain, apply, and share knowledge while continuously seeking self-improvement
Affiliations
- Scuba Diving
- Golf
- Football
Timeline
Service Advisor
SB Autocare
2025.02 - Current
Sales Assistant
Euro Car Parts
2015.04 - 2025.01
Crew Member
McDonald's
2012.09 - 2015.04
6 A – C GCSEs - undefined
Montagu School
AAT Accounting Level 3 (Merit) -
Wellingborough Tresham