REDWANUL KARIM
London
Summary
To build a long-term career in event security by delivering a safe, welcoming, and well-managed environment for guests and staff. Seeking to use strong communication, crowd control, and customer service skills to support successful events, while continuing to develop professionally and progress into senior or supervisory security roles.
A focused and customer-driven professional with strong experience in customer service and a proven ability to guide customers in selecting appropriate products and services. Demonstrates excellent communication and relationship-building skills, while promoting teamwork to achieve outstanding customer satisfaction. Highly experienced in retail operations, with a consistent record of working towards and exceeding sales targets. Committed to delivering high service standards, effectively resolving issues, handling complaints, and providing practical solutions.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Event Security Guard
Boxpark Wembley
London
01.2023 - 05.2025
- Controlled access to event venues, including ticket verification and bag searches.
- Monitored crowds to identify and prevent potential safety or security risks.
- Ensured compliance with venue rules and safety procedures.
- Responded calmly to incidents and emergencies.
- Assisted guests and liaised with event staff, supervisors, emergency services, and venue management.
Sales Assistant
Sports Direct
Kilburn Park
03.2022 - 01.2023
- Delivered high-quality customer service in a fast-paced retail environment.
- Assisted customers with product selection and worked towards exceeding sales targets.
Sales Assistant
ASDA
Crossharbour
04.2021 - 02.2022
- Supported daily store operations and maintained a positive customer experience.
Customer Service Assistant
TIL
Ramsgate
01.2019 - 01.2021
- Provided front-line customer service, handled enquiries and complaints, and resolved issues efficiently.
Education
BA (Hons) - Business Management
University of Sunderland
01.2012 - 01.2014
Certified Accounting Technician -
Kaplan Financial
01.2011 - 01.2012
Skills
- Customer Service
- Customer Engagement
- Client Relationship Management
- Complaint Handling
- Resolution
- Problem Solving
- Analysis
- Team Collaboration
- Organisational Skills
- Anti-Terrorism knowledge
- Exceptional alertness
- Bag searching procedures
- Patrolling capabilities
- Metal detector operation
- radio communication usage
- Risk assessment knowledge
- High-Value asset protection
- bag inspection techniques
- People screening proficiency
- ID verification techniques
- Use of surveillance equipment
- Ticket checking expertise
Certification
SIA Licence (Security Industry Authority Licence)
References
References available upon request.
Timeline
Event Security Guard
Boxpark Wembley
01.2023 - 05.2025
Sales Assistant
Sports Direct
03.2022 - 01.2023
Sales Assistant
ASDA
04.2021 - 02.2022
Customer Service Assistant
TIL
01.2019 - 01.2021
BA (Hons) - Business Management
University of Sunderland
01.2012 - 01.2014
Certified Accounting Technician -
Kaplan Financial
01.2011 - 01.2012