Mark Reading
Hereford,Herefordshire
Summary
Dedicated professional with a proven track record in delivering excellent customer service and fostering strong interpersonal relationships. Known for being a reliable team player, conscientious and hardworking, consistently demonstrating professionalism and friendliness in all interactions. Experienced driver adept at handling various size vehicles, committed to maintaining high standards of service and safety, with a clean license for40 years.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
Work history
Gas engineer
Express Boiler Repairs
Blackpool, Lancashire
07.2024 - 03.2026
- Improved system efficiency by implementing innovative modifications to existing setups.
- Followed strict documentation procedures during project execution-crucial for traceability and future reference.
- Maintained full compliance with health and safety standards by conducting regular risk assessments.
- Repaired malfunctioning gas systems, ensuring minimal disruption to clients' operations.
- Accomplished gas repair work in accordance with standard operating procedures, meeting quality and workmanship protocols.
- Completed gas safety paperwork in line with Gas Safe and company procedures.
- Recognised safety issues and reported to appropriate parties for immediate resolution.
- Worked with minimum disruption to service users, cleaning and tidying up premises after work.
- Met health and safety policies for compliant engineering support.
Trainee gas engineer
Express Boiler Repairs
Blackpool, Lancashire
01.2023 - 07.2024
- Performed risk assessments before initiating any repair or installation task, reducing accidents on site.
- Achieved customer satisfaction with prompt and efficient service delivery.
- Participated actively in team meetings for improved service delivery strategies.
- Used diagnostic tools effectively in identifying appliance faults.
- Completed gas safety paperwork in line with Gas Safe and company procedures.
- Worked with minimum disruption to service users, cleaning and tidying up premises after work.
- Attended training sessions regularly to stay abreast of industry standards.
- Adhered to health and safety guidelines whilst performing all tasks, ensuring workplace safety.
- Provided technical advice to customers for better energy usage.
- Followed industry regulations strictly, maintaining high work standards.
- Communicated effectively with clients about necessary repairs or replacements, enhancing transparency.
- Cut, assembled and installed pipes and tubes with attention to existing infrastructure.
Private hire taxi driver
Premier Taxis
Blackpool, Lancashire
04.2019 - 09.2022
- Maintained cleanliness of vehicle, enhancing passenger comfort.
- Handled emergency situations calmly, prioritising passenger safety.
- Demonstrated knowledge of local routes for efficient journey times.
- Provided punctual transportation services to satisfy customer needs.
- Verified vehicle condition before each shift for optimum performance.
- Ensured passenger safety by adhering to all road regulations.
- Delivered exceptional customer service for positive reviews.
- Established trust with passengers through professional and courteous conduct.
- Managed difficult driving conditions calmly for passenger reassurance.
- Assisted passengers with luggage to ensure satisfactory experience.
- Adapted quickly to changing traffic situations, minimising delays.
- Resolved customer complaints effectively, maintaining company reputation.
- Familiarised self with various city locations, improving route efficiency.
- Handled cash transactions accurately, promoting financial integrity.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Assisted passengers with managing and securing personal belongings.
- Selected most appropriate route, accounting for weather and road closures.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Applied personal road knowledge and GPS application to set shortest routes.
- Assessed passenger fees, collected monies and secured cash against theft.
- Accepted and organised work requests using company app.
- Supported physically challenged customers to enter and disembark vehicle safely.
- Used equipment to help load and unload passengers with physical disabilities.
B&B owner
Hayward Hotel
Blackpool
06.2006 - 03.2018
- Updated reservation systems regularly, avoiding double bookings or errors.
- Monitored stock levels of essential supplies, preventing any shortages or disruptions.
- Trained new staff members to maintain high service standards at all times.
- Upheld strict health and safety regulations across all areas of operation.
- Ensured guest satisfaction by providing excellent customer service.
- Managed daily operations for smooth running of the B and B.
- Maintained cleanliness standards to provide a comfortable stay for guests.
- Dealt efficiently with emergencies, ensuring minimal disruption to guests' stay.
- Fostered a warm and welcoming atmosphere, making guests feel at home.
- Collaborated closely with housekeeping staff, ensuring rooms were ready in time for arrivals.
- Handled complaints professionally, ensuring guest retention and repeat business.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Supported housekeeping management in maintaining first-class hotel conditions.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Enhanced guest experience with a friendly and helpful attitude.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Established rapport with regular diners, fostering a loyal client base.
- Assisted guests with queries or requests for optimal guest experience.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Collaborated across team to achieve productivity and efficiency.
Education
ACS-Nat Accred Cert for Individual Gas Fitt Ops: - Domestic Nat Gas
M65 Gas
Colne, Lancashire 01.2023 - 07.2024
A-Levels - Geography, Art ,Archaeology
Sixth Form College
Hereford, Herefordshire 01.1986 - 04.1988
O levels - Maths,English,History,TD,Geography,Physics,Art
Aylestone School
Hereford, Herefordshire 01.1978 - 09.1986
Skills
Excellent Customer Service Skills
Strong Interpersonal Skills
Team Player
Very Hardworking
Conscientious
Reliable
Experienced driver in various size Vehicles
Professional & Friendly
Affiliations
- I have recently returned to Hereford after 20years in Blackpool. I have just joined a local pubs darts team with my brother to find new friends and old acquaintances.
Timeline
Gas engineer
Express Boiler Repairs
07.2024 - 03.2026
Trainee gas engineer
Express Boiler Repairs
01.2023 - 07.2024
ACS-Nat Accred Cert for Individual Gas Fitt Ops: - Domestic Nat Gas
M65 Gas
01.2023 - 07.2024
Private hire taxi driver
Premier Taxis
04.2019 - 09.2022
B&B owner
Hayward Hotel
06.2006 - 03.2018
A-Levels - Geography, Art ,Archaeology
Sixth Form College
01.1986 - 04.1988
O levels - Maths,English,History,TD,Geography,Physics,Art
Aylestone School
01.1978 - 09.1986