5 Years + of professional experience
Red Karmal Megan Gachet
London
Summary
Responsible HR team player with strong knowledge of office administration and common human resources operations. In-depth understanding of call centre environments, bookings, recruitment, and file management. Experienced with HR admin and Scheduling with 5 years plus in various companies, supporting human resources daily function and activities. Versatile and attentive with outstanding communication, writing, and reporting ability. Looking for professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
2
2
2 Short HR courses completed and hoping to begin my CIPD soon
Work History
Team Leader
GDCC (Inmoment Has Merged With GDCC Under TUPE)
10.2023 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Project Supervisor, HR Admin & Trainer
Inmoment
10.2022 - 10.2023
- Supervised and monitored employee progress, offering feedback to management on country and team performance.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials to between 1 - 15 trainees.
- Created and updated instructional documents, training questionnaires, and newsletter.
- Checked off and completed post-training onboarding documentation, uploading to Bamboo HR system.
- Scheduled interviewers for multi-timezone projects weekly for whole London virtual call centre.
Trainer, HR Admin & Telephone Interviewer
Inmoment
07.2021 - 10.2022
- Scheduled and taught virtual class courses to increase learning opportunities. Including Telephone Interviewing, Coding Data Management, and Quality Control.
- Updated Human Resources Information System (Bamboo) database, maintained data accuracy and assisted with system changes.
- Performed onboarding processes for newly hired employees, which included collection and chasing of all paperwork
Project Supervisor
MaritzCX / Inmoment
02.2020 - 05.2020
- Maintained tactical control of project budgets and timelines, on up to 4 projects at a time through use of AUN (spreadsheet) to keep teams on task and achieve scheduled targets.
HR & Bookings Admin and Telephone Interviewer
Ronin Corporation
06.2019 - 08.2019
- Optimised staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Established and increased employee data (availability) to develop weekly work schedules, enabling proper staffing for projects for each shift.
- Maintained excellent attendance record, consistently arriving to work on time.
Resourcing & Scheduling Administrator
Kudos Research
05.2016 - 05.2019
- Performed 100% sourcing, interviewing, negotiations, and hiring for Telephone Interviews for UK and International languages for 3 years until a new role was created.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Scheduled interviewers for new and existing projects and briefings.
Actress, Film Maker and Script Writer
Self-employeed
01.1995 - 01.2012
- Directed Short Films and Features for Film and TV.
- Motivated actors to produce best dramatic performance with strong coaching and mentoring individually and within group scenes of 20+.
- Co-wrote 'The Slut Cracker' first performed at Unicorn Theatre Covent Garden and it toured UK and went to Broadway.
Education
HR Management (CPD Accredited)
Reed Learning
Online - Virtual Learning 07.2023
Professional Diploma: Social Media Marketing
Shaw Academy
Online - Virtual Learning 05.2023
Professional Diploma: Digital Marketing
Shaw Academy
Online - Virtual Learning01.2023
Mini MBA
Shaw Academy
Online Virtual Learning12.2022
OA. Dip, (Beauty Therapist)
Diploma By Online Acadamies
Online - Virtual Study06.2021
Human Resource Bundle X 16 Courses
Courses For For Success IAOTS Accreditation
Online - Virtual Study05.2021
Bachelor of Arts - Drama And Communication
Goldsmiths University College of London
New Cross, LEW09.1999
Skills
- Company Policies and Procedures Training
- Presentations and Demonstrations for Interviewers
- Team motivation
- Eligibility Requirements
- Referencing
- Recruiting Processes
- Schedule management
- Call centre experience
Hobbies
Blogging, Marketing, Gardening, Cooking, Short Film, going to the Gym and Listening to Music.
Timeline
Team Leader
GDCC (Inmoment Has Merged With GDCC Under TUPE)
10.2023 - Current
Project Supervisor, HR Admin & Trainer
Inmoment
10.2022 - 10.2023
Trainer, HR Admin & Telephone Interviewer
Inmoment
07.2021 - 10.2022
Project Supervisor
MaritzCX / Inmoment
02.2020 - 05.2020
HR & Bookings Admin and Telephone Interviewer
Ronin Corporation
06.2019 - 08.2019
Resourcing & Scheduling Administrator
Kudos Research
05.2016 - 05.2019
Actress, Film Maker and Script Writer
Self-employeed
01.1995 - 01.2012
HR Management (CPD Accredited)
Reed Learning
Professional Diploma: Social Media Marketing
Shaw Academy
Professional Diploma: Digital Marketing
Shaw Academy
Mini MBA
Shaw Academy
OA. Dip, (Beauty Therapist)
Diploma By Online Acadamies
Human Resource Bundle X 16 Courses
Courses For For Success IAOTS Accreditation
Bachelor of Arts - Drama And Communication
Goldsmiths University College of London
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