Rediate Dubale
Toronto
Summary
Energetic Housekeeping Aide devoted to achieving maximum customer satisfaction. Effectively manages time to complete routine and deep cleaning tasks. Educated on chemical handling and proper PPE use to avoid hazards or injuries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service
Fast Fresh
88 Queens Quay St E
03.2017 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Prepare and display products
- Keep a clean and organized environment at all times.
Sandwich Station
Tim Hortons
Toronto
02.2024 - 03.2025
- Ensured immediate response to customer inquiries while greeting them at the entrance.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Housekeeping Aide
Heritage Nursing Home
1195 Queen St. E
03.2021 - 04.2023
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Adhered to optimal standards for cleanliness, appearance and service.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Replenished resident’s room toiletries such as soap, shampoo and paper products.
- Removed garbage and recycled materials
Education
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Toronto, ON06.2011
Skills
- Guest Relations
- Surface Polishing
- Guest Satisfaction
- Customer Needs Assessments
- High Customer Service Standards Adherence
- Physical Demonstrations
- Deep Cleaning Procedures
- Supply Replenishment
- Hazardous Chemicals
- Guest Safety
- Surface Sanitizing
- Interior Window Washing
Certification
- First Aide Training - 2020-2021
- Food Handler Certificate
Timeline
Sandwich Station
Tim Hortons
02.2024 - 03.2025
Housekeeping Aide
Heritage Nursing Home
03.2021 - 04.2023
Customer Service
Fast Fresh
03.2017 - Current
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute