Reddy Madhukar Sige
Newcastle upon Tyne,United Kingdom
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
STM groups
Newcastle upon Tyne, United Kingdom
12.2022 - Current
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with varying questions using product knowledge and service expertise.
- Identified service issues and contributed ideas to improve quality-of-service levels.
-
Customer service assistant
G4S Security
Newcastle upon Tyne, United Kingdom
06.2022 - 12.2022
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Observed organisational values and principles to provide excellent customer experiences.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Identified service issues and contributed ideas to improve quality-of-service levels.
- Ordered assigned tasks for execution and tracking purposes.
Education
Master of Science - Construction project management
Northumbria University
Newcastle upon Tyne 01/2020 - 06/2022
Skills
- Customer relations
- Inbound and outbound calling
- Documentation and reporting
- Till counting
- Complaint resolution
- Technical Support
- Training development aptitude
- Receiving support
- Professional telephone demeanor
- Multi-line phone talent
Languages
English
Fluent
Timeline
Customer Service Assistant
STM groups
12.2022 - Current
Customer service assistant
G4S Security
06.2022 - 12.2022
Master of Science - Construction project management
Northumbria University
01/2020 - 06/2022
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