Redas Jauckojis
Hounslow,Greater London
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Associate
Wilko
Walton on Thames, Elmbridge
04.2022 - 09.2023
- Participated in recent customer service training to maintain awareness of current best practices and company policies pertaining to customer service.
- Multitasked omnichannel process through various tasks to swiftly navigate complex customer issues.
- Efficiently assisted customers with specific queries and signposted further points of contact.
- Applied excellent working knowledge of systems to confidently address technical customer queries with expertise.
WAREHOUSE OPERATIVE
Amazon
Weybridge, Elmbridge
09.2021 - 01.2022
- Cleaned and tidied work areas to meet inspection requirements.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Completed work following safety rules for best working practices.
- Sorted materials on warehouse racks and shelves.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Prepared items for timely dispatch and safe transportation.
- Assisted with loading and unloading of vehicles manually and using machines.
Administrator
Optima Site Solutions
Hampton, Middlesex
05.2021 - 07.2021
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Oversaw database to maintain updated records and accuracy.
Manager in Training
Moda Cuts Barbers
Feltham, Middlesex
11.2019 - 05.2021
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
WAREHOUSE OPERATIVE
Kuehne & Nagel - Pertemps
Feltham, Middlesex
07.2019 - 10.2019
- Cleaned and tidied work areas to meet inspection requirements.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Completed work following safety rules for best working practices.
- Sorted materials on warehouse racks and shelves.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Performed tagging and labelling of warehouse inventory.
- Loaded packaged goods on to trucks for shipping.
- Moved stock around by hand, using forklift truck or lifting gear.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Education
Diploma of Higher Education - Public Services
West Thames College
Isleworth 09.2017 - 05.2019
GCSEs - Maths
Springwest Academy
Feltham 09.2013 - 05.2016
GCSEs - English
Springwest Academy
Feltham 09.2013 - 05.2016
Skills
- Customer care
- Microsoft Office expertise
- Training programmes
- Staff training and mentorship
- Friendly and polite
- Team player
- Customer service
- Employee management
- Stock ordering systems
- Key holder
- Product scanning
- Labelling and boxing
- Damage control
- Manual handling
- Reporting and documentation
- Documentation control
- Data management
- Team supervision
Languages
English
Advanced
Lithuanian
Native
Timeline
Customer Service Associate
Wilko
04.2022 - 09.2023
WAREHOUSE OPERATIVE
Amazon
09.2021 - 01.2022
Administrator
Optima Site Solutions
05.2021 - 07.2021
Manager in Training
Moda Cuts Barbers
11.2019 - 05.2021
WAREHOUSE OPERATIVE
Kuehne & Nagel - Pertemps
07.2019 - 10.2019
Diploma of Higher Education - Public Services
West Thames College
09.2017 - 05.2019
GCSEs - Maths
Springwest Academy
09.2013 - 05.2016
GCSEs - English
Springwest Academy
09.2013 - 05.2016
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