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Specific Skills developed that will allow me to undertake the role of Station Customer Service Assistant are

• Customer Service Experience - I was responsible for managing contracts with external customers at Lincolnshire Fire and Rescue Training Centre Responsible for meeting customer requirements and expectations and dealing with any issues that arose to satisfaction of both customer and our business
• Interpersonal skills - During career have constantly demonstrated good interpersonal skills From managing the Human Resourcing of upwards 100 people to dealing with members of the public involved in traumatic and fast moving situations, I have dealt with people with dignity and respect whilst maintaining a professional manner and achieving the aims of objectives of the organisation I understand Equality, diversity and inclusion and have demonstrated my commitment to these values throughout my career

• Work safely with experience of working to rules and regulations - All roles I undertook within the Fire Service involved working to strict rules and guidelines I was responsible for not only my own health and safety but also for the health and safety of both my managed personnel, other emergency services and the general public I have experience of creating and managing dynamic and analytical risk assessments and understand the value to the organisation of adhering to health and safety values
• Flexibility - Throughout my career I have demonstrated a flexible attitude to my work I have been part of a workforce that is required to work 24/7 and work long shifts to deal with the incidents that we were faced with, for example major flooding incidents both within the county and nationally I have worked in all inclement weather conditions and have deployed nationally and internationally to emergency incidents at very short notice and deployed on these for a large number of days