(Redacted)
Summary
Motivated and adaptable professional with experience in security, community engagement, and volunteer coordination. Known for a proactive attitude, strong interpersonal skills, and a solution-focused approach to supporting diverse populations. Skilled in safeguarding, conflict de-escalation, and delivering high-quality service in both public and high-pressure environments
Overview
6
6
years of professional experience
Work History
Regulatory Compliance Officer
North East Lincolnshire Council
12.2025 - Current
- Investigate housing complaints and undertake property inspections to identify hazards and improve housing conditions for residents.
- Gather evidence and prepare detailed reports to support regulatory decisions and enforcement activity.
- Build effective relationships with tenants, landlords and partner organisations to resolve issues and secure compliance with housing legislation.
- Manage competing priorities across a varied caseload, delivering high standards of customer service and regulatory compliance.
Security Officer
Ipswich Town Football Club
10.2024 - 09.2025
- Maintain a secure and welcoming environment for staff, players, visitors, and contractors by conducting proactive site patrols and enforcing all terms and conditions of entry.
- Act as the first point of contact for visitors, verifying access credentials, issuing authorization passes, and escorting external deliveries and contractors as required.
- Monitor and control access and egress of all personnel and vehicles, preventing unauthorized entry and supporting public-facing staff and players when approached by fans.
- Perform thorough site patrols to identify hazards, damage, or safety concerns, logging all findings in the site logbook and communicating during shift handovers and via duty phone.
- Liaise closely with stewards during match days to ensure player and visitor safety, including enforcement of academy access protocols and site regulations.
Matchday Safety Steward
Ipswich Town Football Club
11.2022 - 10.2024
- Delivered customer-facing stewarding services in a high-footfall stadium environment.
- Conducted searches and monitored crowd behaviour to maintain spectator safety.
- Reported incidents to supervisors and supported medical and safeguarding teams as needed.
Engagement Manager
Volunteering Matters
08.2021 - 10.2024
- Delivered detached youth work projects supporting care leavers, asylum seekers, and NEET young people.
- Managed end-to-end mentoring process including volunteer recruitment, training, safeguarding, and progress monitoring.
- Advocated for young people to access legal status, benefits, and secure accommodation.
- Organised corporate volunteering days aligned to partner CSR goals, including logistics, risk assessments, and stakeholder liaison.
- Maintained CRM records (e.g., Raiser's Edge) and developed charity relationships based on community need.
- Used stakeholder feedback to iterate design and integrate place-based community models.
- Developed case studies, set SMART objectives, and produced a final resource aligned to strategic goals.
- Recruited and supported volunteers across multiple regional projects.
- Supervised two Project Officers (Jan-Sep 2022) and co-developed a national volunteer training framework.
Duty Supervisor
Inspire Suffolk
04.2021 - 08.2021
- Supervised a community venue, liaised with local groups, and ensured safety procedures were followed.
- Handled site opening/closing, facilities maintenance, and bookings.
Stores Colleague
Go Outdoors
03.2021 - 07.2021
- Delivered product advice and sales support, especially for Duke of Edinburgh-related equipment.
- Replenished stock and ensured compliance with display standards.
Catering Assistant
Sodexo
01.2020 - 05.2021
- Provided catering services during events, ensured food safety compliance, and supported stock control.
Education
Level 3 - Principles of Safeguarding Young People, Children and Vulnerable Adults
NUCO Training
2023
Level 2 - Spectator Safety
Highfield Learning
2023
Level 2 - Understanding Behaviour that Challenges
North Hertfordshire College
2023
NCFE Level 3 Extended Diploma - Uniformed Public Services
Suffolk New College
2021
GCSEs - English Language, English Literature, Maths, Combined Science, History, Geography, Media Studies, Computer Science, German
Thomas Mills High School
2019
Skills
- Community Engagement and Youth Work
- Safeguarding and Multi-agency collaboration
- Conflict Resolution and Security Operations
- Team collaboration and Volunteer management
- Customer Service and Public Relations
- Project Management and Event Coordination
- Communication & Problem Solving
Voluntary Experience
Peer Mentor Volunteering Matters 04/2020-08/2021
- Provided peer support and promoted personal development through structured mentoring.
Duke of Edinburgh Ambassador 12/2020-06/2021
- Represented the programme, encouraged participation, and supported events.
Awards
- Bronze Duke of Edinburgh Award, Suffolk New College, 2021
- Level 1 Certificate in Sports Leadership, Thomas Mills High School, 2019
Timeline
Regulatory Compliance Officer
North East Lincolnshire Council
12.2025 - Current
Security Officer
Ipswich Town Football Club
10.2024 - 09.2025
Matchday Safety Steward
Ipswich Town Football Club
11.2022 - 10.2024
Engagement Manager
Volunteering Matters
08.2021 - 10.2024
Duty Supervisor
Inspire Suffolk
04.2021 - 08.2021
Stores Colleague
Go Outdoors
03.2021 - 07.2021
Catering Assistant
Sodexo
01.2020 - 05.2021
Level 3 - Principles of Safeguarding Young People, Children and Vulnerable Adults
NUCO Training
Level 2 - Spectator Safety
Highfield Learning
Level 2 - Understanding Behaviour that Challenges
North Hertfordshire College
NCFE Level 3 Extended Diploma - Uniformed Public Services
Suffolk New College
GCSEs - English Language, English Literature, Maths, Combined Science, History, Geography, Media Studies, Computer Science, German
Thomas Mills High School