Reda Zeniauske
Upton,Pontefract
Summary
Detail-oriented and organised professional with a strong foundation in customer service and hospitality. Proficient in Microsoft Excel, digital ordering systems, and till operation, with a good command of English and fluency in Lithuanian. Demonstrates resilience under pressure, effective time management, and fair conflict resolution skills. Committed to delivering outstanding customer service through excellent verbal communication and teamwork. Aspires to leverage skills in payroll processes and Sage software to enhance operational efficiency.
Experienced in hospitality with a focus on customer serviceSpecialising in creating a welcoming environment that enhances the dining experience, utilising interpersonal skills and knowledge of food and beverages.s. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction.
Overview
3
3
years of professional experience
Work history
Waitress
Wentbridge House Hotel
Pontefract
2024.06 - 2026.09
Customer sales assistant
Quattro LTD
, Pontefract
2023.09 - 2024.03
Education
Payroll / Accounting / Business Studies
AAT Level 1 - Computerised Payroll for Business
Adult Education Service
Wakefield 2026.03 - 2026.04
AAT Level 1 - Bookkeeping
Adult Education Service
WakefieldAAT Level 1 - Business Skills
Adult Education Service
WakefieldLevel 1 ITQ - Microsoft Word, Excel, presentation and spreadsheet software
Adult Education Service
WakefieldLevel 1 ESOL - English
Adult Education Service
WakefieldAAT Level 1 Computerised Accounting for Business - Accounting
Adult Education Service
Wakefield 2026.06 - 2026.07
Skills
- Basic knowledge of payroll processes
- Experience with Sage (from studies)
- Good Microsoft Excel skills (data entry, basic formulas)
- Strong attention to details
- Organised and responsible
- Ability to learn quickly
- Fluent - Lithuanian, English - Good
- Digital ordering system use
- Tills operation
- Hospitality-Focused mindset
- Patience and composure
- Beverage preparation knowledge
- Order taking proficiency
- Safe manual handling
- Fair conflict resolution
- Resilient under pressure
- Time management mastery
- Customer Service
- Verbal communication
- Order processing
- Multidisciplinary teamwork
- Outstanding customer service
- Conflict resolution techniques
- Food Hygiene
- Table serving
Personal Information
- Availability: Available for full time job
- Work Permit: Based in the UK with right to work
REFERENCES
Available upon request
ADDITIONAL INFORMATION
Open to volunteering opportunities to gain experience (- 6 hours per week)
Accomplishments
Manygates Education Centre, awards for hard work and dedication.
Timeline
AAT Level 1 Computerised Accounting for Business - Accounting
Adult Education Service
2026.06 - 2026.07
AAT Level 1 - Computerised Payroll for Business
Adult Education Service
2026.03 - 2026.04
Waitress
Wentbridge House Hotel
2024.06 - 2026.09
Customer sales assistant
Quattro LTD
2023.09 - 2024.03
Level 1 ESOL - English
Adult Education Service
Level 1 ITQ - Microsoft Word, Excel, presentation and spreadsheet software
Adult Education Service
AAT Level 1 - Business Skills
Adult Education Service
AAT Level 1 - Bookkeeping
Adult Education Service