Rebekah Wirduam
Redditch,Worcestershire
Summary
Enthusiastic Tenancy Manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
14
14
years of professional experience
Work History
Tenancy Manager
Secure Parking and Storage Ltd
12.2016 - Current
- Managing the staff and department
- Responding to a wide variety of tenant enquires, whilst providing exceptional levels of customer service
- Training and working with data protection guidelines to ensure client and tenant data is protected from error and unauthorized access
- Identifying opportunities for continuous improvement, and implementing changes through staff training and updating our processes
- Complaint handling, ensuring problems are solved efficiently
- Training new recruits
- Attending weekly/monthly meeting with clients to discuss account progress and changes
- Attending weekly managers meetings to discuss business growth and future aspirations
- Sourcing and setting up new company software
- Organising and attending conferences for any prospects.
Waitress assistant
Piston Club - The Stag
Alcester , Warwickshire
08.2023 - Current
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Collaborated with team to provide efficient service during peak hours.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Balanced tills at the end of each shift for accurate accounting.
- Consistently arrived at work on time and ready to start immediately.
Customer Service Adviser
Sigma Red
08.2014 - 11.2016
- Communicate with customers regarding their accounts
- Trained new members of staff
- Completed training so I could do emails to customers
- Completed training so I could communicate via webchat to customers
- Supported the managers with any extra tasks which were requested.
Waitress / Receptionist
Ardencote Manor, Golf and Spa
07.2010 - 06.2014
- To serve customer is many different types of functions
- To set up function rooms and tables
- Keeping the workplace clean and tidy while on shift
- Complete check-in and check-out with customers
- Handle cash and total up at end of day.
Education
GCSE - English Language
Arrow Vale High School
Skills
- First aid administration
- Staff recruitment
- Customer relationship management
- KPI tracking
- Strategic decision-making
- Team leadership
- Training and development
References
References available upon request.
Timeline
Waitress assistant
Piston Club - The Stag
08.2023 - Current
Tenancy Manager
Secure Parking and Storage Ltd
12.2016 - Current
Customer Service Adviser
Sigma Red
08.2014 - 11.2016
Waitress / Receptionist
Ardencote Manor, Golf and Spa
07.2010 - 06.2014
GCSE - English Language
Arrow Vale High School
Similar Profiles
Danny InaDanny Ina
Valet at Secure ParkingValet at Secure Parking
Jordan ChangJordan Chang
Customer Service Support Agent at Secure Parking HawaiiCustomer Service Support Agent at Secure Parking Hawaii
SILKY MEHTASILKY MEHTA
CSO/Valet Parking Driver/ Car Detailing, Grooming at Secure Parking Ltd. Auckland AirportCSO/Valet Parking Driver/ Car Detailing, Grooming at Secure Parking Ltd. Auckland Airport