Rebekah Watson
Gladewater,TX
Summary
"Experienced Patient Care Coordinator dedicated to providing a seamless and positive experience for patients. Skilled in managing patient scheduling, coordinating treatment plans, and handling patient communications to ensure smooth and efficient services. Proficient in assisting patients with their billing and insurance claims, while working collaboratively with the patients clinical and administrative teams to deliver the highest quality care. Committed to enhancing patient satisfaction through exceptional service, attention to detail, and a compassionate approach."
Work history
Pharmacy Technician
Pharmscript of Texas
Tyler, Tx
12 2023 - Current
- Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
- Minimised wastage by tracking stock dates.
- Implemented quality control measures to uphold pharmacy standards and compliance.
- Cleaned equipment and containers between use to avoid cross-contamination.
- Kept accurate counts of medications, chemicals and supplies and updated records.
- Ensure compliance with HIPAA regulations and protocols for patient data.
Private Duty Caregiver PNR
Self-employeed
Edmond, OK
11 2005 - 05 2023
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Expertise in managing patient scheduling to ensure efficient appointment flow and minimize wait times for patients.
- Skilled in coordinating treatment plans between patients and clinical teams, ensuring seamless care.
- Proficient in handling patient communications, including addressing inquiries, providing updates, and resolving concerns.
- Experienced in assisting with billing processes, including insurance claims submissions and payment follow-ups for patients.
- Collaborative team player, working closely with clinical and administrative teams to enhance patient care and service.
- Strong organizational skills to manage multiple tasks and prioritize patient needs effectively.
Education
Business Administration
Skills
Appointment Scheduling
Patient Intake and Registration
Insurance Verification & Billing
Treatment Plan Coordination
Electronic Health Records (EHR) Management
Patient Communication & Education
Claims Submission and Follow-up
Inventory Management
Excellent Communication Skills (verbal and written)
Customer Service Oriented
Organizational Skills
Attention to Detail
Time Management
Team Collaboration
Problem-Solving Abilities
Empathy and Patient Care
Multitasking Abilities
Conflict Resolution
Timeline
Pharmacy Technician - Pharmscript of Texas
12 2023 - Current
Private Duty Caregiver PNR - Self-employeed
11 2005 - 05 2023
Cameron University - , Business Administration