Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

Rebekah Warren

Kirkby in Ashfield,Nottinghamshire

Summary

Self-motivated professional with strong verbal and written communication skills. Proven ability in problem-solving and analytical thinking. Proficient in various software applications to enhance efficiency and improve customer satisfaction.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work history

Onboarding and Incubation Specialist

Exel Technology Group
Mansfield, Nottinghamshire
2025.04 - Current
  • Onboarded all new customers, averaging 40 customers in either the Onboarding or Incubation stage.
  • Supported new customers in transitioning from training to operational status.
  • Collaborated with sales and customer success teams to ensure timely delivery of products and enhance customer satisfaction.
  • Addressed escalated technical issues to maintain effective communication with management and support satisfaction levels.
  • Managed schedule and working hours to accommodate customer needs.
  • Recorded and organised management tasks daily to provide updates on customer progress throughout onboarding.
  • Raised issues to 3rd line support when necessary.
  • Interacted with software developers and product owners to expand knowledge of various products.

Support technician

Exel Technology Group
Mansfield, Nottinghamshire
2024.07 - 2025.04
  • Used Zendesk to track support tickets and document actions.
  • Assisted with help-desk requests to decrease wait times effectively.
  • Provided technical support to enhance customer satisfaction levels.
  • Guided clients through software installation processes for improved user experience.
  • Resolved network connectivity issues to minimise downtime.
  • Supported other agents by supplying accurate expertise as a subject matter expert.
  • Gained knowledge in various technical disciplines, including cloud services and network management.

Laser Tag Host/Receptionist/Race Crew

Teamworks Karting
Huthwaite, Nottinghamshire
2023.08 - 2024.07
  • As part of my role, I greet and direct customers and visitors, creating a positive and welcoming first impression.
  • I maintain a clean and organised space to comply with hygiene, health and safety regulations.
  • I regularly demonstrate a polite and enthusiastic manner when handling customer enquiries.
  • Often I solve administrative and customer service issues, with knowledgeable assistance and friendly support.
  • During the day, I anticipate and address potential issues, preventing service disruptions.
  • When required, I set up conference spaces, equipment and support services for customer meetings.
  • I minimise faults by ensuring correct operation and maintenance of equipment as well as repairing components when necessary.

Work Experience

Turner & Townsend
Nottingham
2024.05 - 2024.05
  • I was provided the opportunity to shadow senior team members to develop practical knowledge and gain critical industry-specific skills.
  • Observing and attending meetings with project stakeholders afforded me incomparable insight into the construction industry from a project management and quantity surveying point of view.

Business administrator

Clearmark Solutions
Annesley, Nottinghamshire
2021.07 - 2023.04
  • I worked in the following departments: Reception, Marketing, Sales, Repairs and Finance.
  • As a result, I gained vital skills such as confidence when working in new environments, being able to adapt to the task at hand and more overly communicating with customers and colleagues effectively.
  • I was trusted with amending statistics as well as populating and creating spreadsheets, which were often used for client research.
  • I processed invoices and purchase orders with high attention to detail using the SAP software.

Education

A-Levels -

The Hucknall Sixth Form Centre
Nottingham
2021.09 - 2023.07

GCSEs -

The National C of E Academy
Nottingham
2016.09 - 2021.07

Higher National Certificate - Future Homes Design and Construction

Nottingham Trent University
Nottingham
2020.09 - 2021.09

Skills

  • Outstanding customer Service
  • Cross-departmental teamwork
  • Excellent verbal and written communication skills
  • Training
  • Multitasking and prioritisation
  • Proficiency in technical software
  • Self-motivated work ethic
  • Microsoft products eg Excel
  • Zendesk

Accomplishments

Emergency First Aid Training,2024 ,

After a medical emergency in the workplace, I requested to take a course to become first aid trained. I learnt the importance of determination and resilience in high pressure situations. I have been able to use this in many aspects of my career as well as being able to assist when people are in need.

School Council, 2017,

During my time at The National Academy, I volunteered to be a form representative for the school council and in year 11 was promoted to the deputy head of year position. I learnt how critical it is to have organisational and planning skills when attending and arranging meetings with other councillors. I enjoyed being able to make a difference within the school community and benefitting myself and other students through the requests made and changes they resulted in. I continued this role at The Hucknall Sixth Form Centre this demonstrates my commitment and ability to manage my time effectively while studying.

STEM Week, 2017,

I took part in the Engineering Day during STEM Week (Science, Technology, Engineering and Maths), where I worked alongside an engineering consultancy and other students to design and build a bridge based off project brief requirements. During this I worked as team leader therefore I required strong communication skills. It was important that I had the ability to work as an individual as well as a team member to complete tasks quickly and efficiently.

Peer Mentoring, 2016 - 2020,

Throughout my time at The National Academy, I pursued the role of peer mentor. This role involved mentoring year 7 and 8 students. The skills I acquired from this role include listening and problem solving. I also gained experience in escalation protocols and safeguarding.

References

References available upon request.

Timeline

Onboarding and Incubation Specialist

Exel Technology Group
2025.04 - Current

Support technician

Exel Technology Group
2024.07 - 2025.04

Work Experience

Turner & Townsend
2024.05 - 2024.05

Laser Tag Host/Receptionist/Race Crew

Teamworks Karting
2023.08 - 2024.07

A-Levels -

The Hucknall Sixth Form Centre
2021.09 - 2023.07

Business administrator

Clearmark Solutions
2021.07 - 2023.04

Higher National Certificate - Future Homes Design and Construction

Nottingham Trent University
2020.09 - 2021.09

GCSEs -

The National C of E Academy
2016.09 - 2021.07
Rebekah Warren