Rebekah Ryan

I have over three years experience working within the NHS, this is a combination of practice learning experience from university and working on the NHS forth valley staff bank.

As a bank healthcare assistant i provide flexible support across a variety of settings including general and specialist wards. This has allowed me to develop strong clinical, interpersonal and communication skills while adapting quickly to new environments.

In addition, I have over two years experience in adult healthcare as a student nurse, gaining both practical and theoretical knowledge in assessing, planning, and delivering person centred care.

Throughout my time in healthcare, I have built a proven ability to work effectively as part of a multidisciplinary team, remain calm under pressure and deliver high quality care in line with NHS standards.

I took on this seasonal role alongside my university training, gaining valuable retail and customer service experience during the busy Christmas period. My responsibilities included providing friendly and professional assistance to customers, operating tills and processing transactions accurately, replenishing stock, and maintaining store displays to companies standards.

I worked collaboratively with team members to reach daily sales targets, adapted quickly to store procedures and seasonal promotions, assisted with stock deliveries and organisation, and helped ensure the store remained clean, safe, and welcoming at all times

I took on this role during my first year at university, providing person-centred support to residents in a care home setting. Assisted with daily living activities, including personal care, mealtimes, and mobility support. Helped maintain a safe and clean environment for all residents, monitored residents wellbeing and supported recreational activities.

Developed strong communication, teamwork, and time management skills, while gaining valuable experience in delivering compassionate care to older adults.

Worked as a customer service advisor handling online customer queries and technical issues. Responsibilities included resolving issues with online orders, investigating and correcting missing or incorrect orders, and responding to customer emails promptly and professionally.

Developed strong problem-solving, communication, and organisation skills while ensuring a positive customer experience. Left this role due to the company being unable to accommodate the required hours for me to attend an access to nursing at college

Resolved technical issues and missing online orders while responding to customers emails and phone calls efficiently, ensuring a positive experience and out-come. Gained valuable experience in problem solving, organisation, and communication with fast-paced environment. Developed the ability to adapt quickly to new systems and processes while ensuring a positive customer experience.