Rebekah Rudd
Morley,United Kingdom
Summary
Committed professional with expertise in time management, organisation, and decision-making, fostering effective teamwork and collaboration. Mentors and supports teams to improve performance and drive business growth, while conducting thorough research and analysis to identify opportunities for continuous improvement and innovation. Builds and maintains productive working relationships with colleagues and cross-functional teams, collaborating effectively to achieve team and business objectives and support efficient processes. Upholds safety and compliance through tactical policy planning and implementation.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Mortgage Completions Specialist
Mpowered Mortgages
Leeds, West Yorkshire
2022.02 - Current
- Ensures all legal documentation and mortgage offer conditions are fully satisfied and compliant prior to completion.
Proactively manages a high-volume pipeline of cases, progressing matters efficiently from offer to completion to meet strict service level agreements and deadlines.
Reviews, verifies, and processes Title Deeds and Certificates of Title received from solicitors, ensuring compliance with regulatory and internal requirements, and authorises mortgage completions.
Liaises with solicitors, underwriters, and the finance team to resolve complex cases and queries, applying sound judgement and independent decision-making, while collaborating with cross-functional teams to ensure projects are completed successfully.
Trains and supports new starters, providing guidance on processes, compliance, and case management.
Maintains strong time-management, prioritisation, and organisational skills, interpreting complex legal matters with accuracy, accountability, and adaptability in a fast-paced environment.
Mortgage Loan Processor
Optima Legal
Leeds
2021.01 - 2022.02
- Reviewed and managed remortgage completion cases, investigating and verifying legal milestone documentation including mortgage offers, title deeds, mortgage deeds, and redemption statements to ensure accuracy and compliance prior to completion.
Identified and mitigated potential legal, financial, and regulatory risks, conducting detailed checks to resolve early repayment charges (ERCs), shortfalls, and legal discrepancies before authorising completion.
Developed strong time-management and prioritisation skills while resolving complex queries in a fast-paced environment.
Utilised clear and effective communication to explain required actions to clients and brokers across a range of scenarios.
Provided constructive feedback on interdepartmental processes, contributing to workshops and pilot schemes to improve efficiency and cross-team consistency.
Senior Case Handler
Capita Group
Leeds
2015.10 - 2021.01
- Undertook multiple roles, including Redress Officer, Review Officer, and Car Loan Claims Analyst, performing detailed analysis of PPI and Car Loan claims by reviewing customer information, documentation, and internal data systems to determine repayment eligibility.
Liaised directly with clients, following structured scripts, assessing complaints, calculating repayments, and collating all relevant data into databases.
Produced final correspondence to inform clients of outcomes, ensuring accuracy, compliance, and fairness.
Demonstrated flexibility across multiple products, including PPI and Car Loans, performing quality assurance-style checks to verify evidence and audit complaints to determine repayment eligibility and whether complaints were upheld.
Developed strong communication skills through active listening, tailored questioning, and explaining complex information clearly to clients, while maintaining accurate, data-driven decision-making.
Collections Advisor
NewDay Ltd.
Morley, Leeds
2014.06 - 2015.10
- Managed credit card accounts in arrears, contacting clients in line with strict scripts to explain the consequences of missed payments.
Used active and clear listening to gather detailed information on clients’ financial situations and assess financial difficulty.
Determined clients’ ability to make immediate payments to clear arrears where possible.
Applied problem-solving skills to recommend suitable resolutions, including insolvency options or alternative repayment plans, to mitigate risk and prevent further arrears.
Education
BA (Single Honors) - Film Studies
Trinity and All Saints University
Leeds 2006.01 - 2009.01
A Levels - English Literature and English Language
St John’s Sixth Form RC Technology College
Bishop Auckland 2004.01 - 2006.01
St John’s RC Technology College
Bishop Auckland 1999.01 - 2004.01
Skills
- Problem-solving
- Quality Assurance
- Time management and organisation
- Teamwork and collaboration
- Decision-making ability
- Exceptional verbal and written communication
- Leadership mentoring
- Comprehensive research and analysis
Websites
Affiliations
- Travel – Exploring new cultures and environments, enhancing adaptability and problem-solving skills.
- Sport - Participating in team sports, developing collaboration, strategic thinking, and resilience.
- Volunteer Work – Supporting community initiatives, strengthening teamwork, leadership, and communication skills.
Timeline
Mortgage Completions Specialist
Mpowered Mortgages
2022.02 - Current
Mortgage Loan Processor
Optima Legal
2021.01 - 2022.02
Senior Case Handler
Capita Group
2015.10 - 2021.01
Collections Advisor
NewDay Ltd.
2014.06 - 2015.10
BA (Single Honors) - Film Studies
Trinity and All Saints University
2006.01 - 2009.01
A Levels - English Literature and English Language
St John’s Sixth Form RC Technology College
2004.01 - 2006.01
St John’s RC Technology College
1999.01 - 2004.01