Rebekah Painter
Huntingdon,United Kingdom
Summary
A highly educated midwifery manager, committed to CPD, with expertise in implementing the Birmingham Symptom Specific Obstetric Triage (BSOTS), and other local quality improvement initiatives. MSc in Midwifery and Women's Health with a dissertation on implementing BSOTS. A proven track record at improving wait time and flow through maternity triage and telephone triage. A good theoretical and practical understanding of change management, compassionate leadership, quality improvement and risk management. Demonstrates a highly organised approach to ward management and excels in multidisciplinary collaboration.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Triage and Helpline Manager
North West Anglia NHS Foundation Trust
Huntingdon and Peterborough, Cambridgeshire
2024.12 - Current
- Managing the maternity triage and helpline teams across a dual-site trust
- Leading and supporting quality improvement initiatives, with a proven track record of improving efficiency with triage and helpline, and service user experience
- Leading clinical practice through education, training and role-modelling
- Line management of a team of 33 midwives and support workers, including yearly appraisals, sickness management and supporting professional development
- General department maintenance, including rostering and engaging in health and safety regulation.
- Liaising between senior obstetricians, senior midwifery leaders, clinical staff, specialist services and service users to ensure high-quality service provision
- Risk management, including regular audit of service provision, investigation of incident reports and supporting with Maternity and Neonatal Safety Investigations to identify and mitigate risk within the department
- Handling complaint management to resolve service user concerns effectively.
- Using AI to analyse multiple sources of data around risk to identify themes and create improvement plans
- Active member of the Professional Midwifery Advocate team, utilising the A-EQIP model to provide evidence-based restorative clinical supervision sessions to staff, supporting staff wellbeing
Triage Midwife
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
2022.10 - 2024.12
- Part of a small team of Band 7 midwives who led the implementation of the new triage department and the implementation of the Birmingham Symptom Specific Obstetric Triage System
- Lead on initial assessment of service users presenting to triage with emergency concerns, creating care plans and liaising with other departments and specialist services to ensure that these plans were delivered effectively
- Created educational materials for the implementation
- Created an audit tool to monitor the effectiveness of the implementation on triage efficiency and clinical outcomes, and supported the creation and delivery of action plans to improve the department using the Plan, Study, Do, Act cycle
- Day-to-day management of the triage environment, including delegating clinical tasks and maintaining the physical environment and new triage processes
- Undertook the role of Labour Ward co-ordinator as required to cover short-term sicknesses: ensured oversight of the whole maternity unit, delegated clinical tasks, lead multi-disciplinary clinical handovers, supported clinical care plans and lead emergency management
- Selected for a 4-month secondment to the sister-site in the trust to review existing processes and create and deliver an action plan to improve department efficiency. This was demonstrably successful in enhancing the time frame for safe delivery of initial assessments.
Midwife
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
2018.10 - 2021.10
- Rotation between the intrapartum, antenatal and postnatal inpatient areas, building rapport with service users and their families in each of these areas
- Educated families on antenatal, intrapartum, postnatal and neonatal care, supporting the development of confident parenting skills.
- Managed health complications with timely interventions to ensure maternal and neonatal safety, including supporting in operative deliveries.
- Liaised with external safeguarding agencies to support with socially complex pregnancies
- Conducted early neonatal examinations as a Level 7 NIPE-trained practitioner, referring abnormal findings to consultant neonatologists and external specialists
- Supporting student development as both a practice assessor and a practice supervisor using up-to-date, evidence-based practice
- Supported infant feeding choices within a Breastfeeding Friendly Initiative-accredited trust
- Provided bereavement care, including emotional support, following miscarriages, stillbirth and neonatal death
- Effective monitoring of maternal and neonatal conditions, including observing vital signs against maternal and neonatal early warning score systems and CTG interpretation using the Hypoxia in Labour Tool, to detect abnormalities and intervene. Such interventions included timely escalation, delivery of oxygen and commencement of the Sepsis Six pathway
- Use of good communication tools and a non-judgemental approach to discuss, plan and deliver holistic, individualised care plans with service users, which considers both personal preferences, personal history and cultural elements
Midwife
Barking, Havering and Redbridge NHS Trust
Romford, Havering
2017.10 - 2018.10
- Commenced preceptorship in one of the Better Birth Pilot teams, delivering holistic care from booking to 28 days post delivery using a continuity of carer model
- Supported team set-up by creating and delivering pre- and post-implementation questionnaires to staff and service users
- Created an audit tool to monitor the delivery of the Continuity of Carer model
- Conducted antenatal classes for informed decisions about birth plans
- Preceptorship completed rotating through low- and high-risk intrapartum areas in the hospital, as well as antenatal and postnatal inpatient areas. The role and responsibilities for this are the same as those already stated for the midwife role at North West Anglia NHS Foundation Trust
Education
Master of Science - Midwifery and Women's Health
University of Hertfordshire
Hatfield 2022.05 - 2025.07
Bachelor of Science - Midwifery
London South Bank University
London, England 2014.09 - 2017.08
A-Levels -
Chatham Grammar School for Girls
Chatham, Kent 2012.09 - 2014.08
GCSEs -
Chatham Grammar School for Girls
Chatham, Kent 2009.09 - 2012.08
Skills
- Implementing systems
- Change Management
- Compassionate leadership approach to line management
- Highly organised approach to ward management
- Multidisciplinary collaboration
- Quality improvement
- Risk management
- Decision making
Accomplishments
Nominated for the Perinatal Leadership Awards for East of England 2026
Languages
German
Upper intermediate
Arabic
Beginner
References
References available upon request.
Timeline
Triage and Helpline Manager
North West Anglia NHS Foundation Trust
2024.12 - Current
Triage Midwife
North West Anglia NHS Foundation Trust
2022.10 - 2024.12
Master of Science - Midwifery and Women's Health
University of Hertfordshire
2022.05 - 2025.07
Midwife
North West Anglia NHS Foundation Trust
2018.10 - 2021.10
Midwife
Barking, Havering and Redbridge NHS Trust
2017.10 - 2018.10
Bachelor of Science - Midwifery
London South Bank University
2014.09 - 2017.08
A-Levels -
Chatham Grammar School for Girls
2012.09 - 2014.08
GCSEs -
Chatham Grammar School for Girls
2009.09 - 2012.08