Rebekah Langford
Farmborough ,Hampshire
Summary
Organised Business Administrator skilled in streamlining operations and improving efficiency. Able to manage schedules, coordinating meetings, and handling complex administrative tasks with precision and professionalism and driven with a proactive approach to business administration roles. Offer strong organisational and communication skills and able to manage multiple tasks when coordinating projects and ready to use and develop analytical thinking, time management, and leadership in administrative role.
Currently provide effective administration for the learning
development training programme providing support which promotes good customer service and effective working relationships. Assist with the coordination of setting up training. Creating online events or arranging training venues, equipment and catering where required. Create training course information and booking forms on the FTH website using WordPress/Joomla! and other systems such as: Mailchimp, Hootsuite, Canva, Clinical Skills.Net, SurveyMonkey, Oracle - finance, raise purchase orders, liaise with suppliers and help with account set up and invoicing, keep on track with
payments and investigate enquiries. Act as first point of contact, responding to telephone and email enquiries. Provide advice and information to staff with regards to training. Send joining instructions, pre-course information,
reminders and issue certificates. Monitor course bookings and check learners meet the course requirements. Action cancellations and non-attendance to training. Provide training course information to be included in the weekly newsletter and social media. Provide and send out weekly newsletter and adverts onto social media.
Overview
25
25
years of professional experience
Work History
Bussiness Administrator
NHS Frimley Training Hub
Aldershot , Hampshire
09.2023 - Current
- Organised meetings, working in a team of 15 resulting in better team coordination.
- Implemented new filing system, improving document retrieval time.
- Coordinated with different departments to streamline workflow.
- Managed confidential information securely, upholding privacy standards.
- Scheduled appointments with clients and suppliers (NHS has more than 80,000 suppliers) to foster relationships.
- Provided customer service, enhancing client satisfaction.
- Managed business correspondence for improved communication.
- Handled all administrative tasks for smoother operations.
- Assisted in financial planning to increase efficiency.
- Updated company database regularly, ensuring accessibility of accurate information.
- Collaborated on marketing efforts to enhance brand visibility.
- Completed administrative tasks accurately and ahead of agreed deadline.
- Consistently met deadlines through effective calendar management and workload organisation.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Organised filing systems for improved efficiency.
- Processed invoices and purchase orders with high attention to detail.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Managed Purchase Orders (PO)s and tracked supplies to meet demand.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
Apprentice Business Administrator
Frimley Training Hub
Aldershot, Hampshire
04.2022 - 08.2024
- Served as a reliable point of contact for customers, clients, vendors and employees alike, resulting in enhanced relationships.
- Facilitated smooth workflow, ensured timely completion of tasks.
- Fostered a positive work environment with regular communication across departments for improved collaboration.
- Answered inbound and outbound enquiries via phone and email.
- Liaised with suppliers via telephone and email to keep smooth running operations.
- Developed social media content to increase following across company profiles.
- Researched and booked venues for events and client meetings.
Childcare Practitioner
Self employed
Farmborough , Hampshire
05.2010 - 03.2022
- To provide day to day care for babies and children
from 3 months to 11 years old. - Keeping each child safe and secure providing a loving and caring environment where they can play and learn.
- Provide appropriate activities for each age range to help with their individual needs and development.
- Work a long side parents/carers adapting routines.
- Ensure first aid certificate is up to date.
- Ensure all policies and procedures are up to date and
working along side the Government and Pacey reviews and policies. - Ensure contracts, medical forms, emergency contacts,
personal information is up to date and kept private and confidential. - Accompanied children on outings to local parks or trips further afield, expanding their experiences beyond the childcare setting itself.
- Promoted healthy eating habits amongst children by preparing nutritious meals and snacks.
- Observed individual progress of each child under my care; shared observations during meetings with parents.
- Participated in training courses to enhance knowledge of child development and safeguarding practices.
- Encouraged independence amongst the children by guiding them towards self-care tasks such as dressing themselves or tidying up toys after playtime.
- Prepared teaching materials for various age groups according to curriculum requirements.
- Managed challenging behaviour in a calm, patient manner, promoting positive interactions between peers.
- Created engaging learning opportunities by developing educational games and crafts.
- Submitted written reports to parents regarding progress and development of children.
- Maintained records of children's daily activities, meals and medications administered.
Acting Nursery Manager
Kids Inc Day Nursery
Guildford , Surrey
04.2004 - 02.2009
- Handled recruitment process for new staff, ensuring best fit for nursery needs.
- Coordinated with external agencies for additional support services as needed by children or families.
- Reinforced positive learning atmosphere with effective behaviour management techniques.
- Ensured compliance with Ofsted regulations by managing daily nursery operations diligently.
- Collaborated with staff members to create engaging lesson plans, enhancing child development.
- Managed parental concerns professionally whilst maintaining confidentiality of sensitive information.
- Secured resources such as toys or teaching materials that promote early childhood education within budget constraints.
- Implemented government guidelines on Early Years Foundation Stage curriculum within the nursery setting.
- Dealt calmly with emergency situations, ensuring overall safety of children and staff members.
- Applied paediatric first aid and managed incidents with calm and composure.
- Planned logistics of nursery routine and local excursions, managing sufficient ratios and rotas.
- Worked flexible shift pattern to accommodate nursery opening hours.
- Worked in partnership with parents to address and resolve attendance, behaviour and progress issues.
- Managed team of 30 staff members within nursery setting.
- Owned timely completion of daily administration activities within nursery.
- Developed trusting relationships with children, parents and staff.
- Planned budgets to meet staffing and resource requirements within cost allocations.
- Maximised government funding opportunities for increased care capabilities.
- Raised invoices to parents and carers on monthly basis for nursery fees.
- Dealt with payments which were in arrears liaising with Head Office.
Nursery Nurse
Busy Bees Day Nursery
Farmborough , Hampshire
09.2000 - 03.2004
- Supported individual learning needs of each child by implementing personalised strategies and plans.
- Promoted hygiene practices by teaching basic grooming habits such as hand-washing before meals.
- Enhanced children's social development for improved interaction skills through arranging group activities and playdates.
- Collaborated with parents on potty-training methods, resulting in consistent approach between home and nursery.
- Managed minor disputes amongst children calmly, encouraging peaceful resolution.
- Delivered high-quality childcare by maintaining a safe, clean and nurturing environment.
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
- Facilitated nap times as part of routine care duties, contributing to overall wellbeing.
- Improved language skills in toddlers using interactive storytelling sessions and song routines.
- Implemented nursery policies consistently; maintained standards expected by management team.
- Observed children's behaviour whilst identifying any developmental issues or concerns.
- Maintained comprehensive records of each child's progress; noted developments at regular intervals.
- Organised stimulating outdoor activities that encouraged motor skill development in a fun manner.
- Established and maintained positive relationships with parents, carers and nursery staff.
- Supported children to identify and manage their feelings and behaviours.
- Planned and led engaging activities for small groups of young children.
- Maintained records of children's daily activities, meals and medications administered.
- Read stories and lead activities to help children build foundational learning skills.
- Role-modelled desired behaviours, habits and actions.
Education
Some College (No Degree) - An Introduction To Personal Development
Future Learn, Edward Jenner Programme
Online02.2025
Level 2 - Functional Skills Maths Level 2
Jace Training
Online11.2023
Bussiness Administrator level 3 - Business Administration
Jace Training
Farnborough 08.2023
Diploma of Higher Education - Childcare
NNEB Childcare Dipolma
Yateley 07.2000
Skills
- Documentation writing
- Microsoft Excel
- Finance monitoring
- Social media management
- Email processing
- Invoicing and billing, Procurement and purchasing systems
- Data collation
- Calendar management
- Record-keeping standards
- Information security
Timeline
Bussiness Administrator
NHS Frimley Training Hub
09.2023 - Current
Apprentice Business Administrator
Frimley Training Hub
04.2022 - 08.2024
Childcare Practitioner
Self employed
05.2010 - 03.2022
Acting Nursery Manager
Kids Inc Day Nursery
04.2004 - 02.2009
Nursery Nurse
Busy Bees Day Nursery
09.2000 - 03.2004
Some College (No Degree) - An Introduction To Personal Development
Future Learn, Edward Jenner Programme
Level 2 - Functional Skills Maths Level 2
Jace Training
Bussiness Administrator level 3 - Business Administration
Jace Training
Diploma of Higher Education - Childcare
NNEB Childcare Dipolma
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