Rebekah Horrocks

● Responsible for training new and present managers on all aspects of my role.

● Responsibility of holidays, absence, disciplinaries/investigations, performance management, reviews and rotas.

● Delivering department training to all colleagues and managers.

● Responsible for all recruitment within the store.

● Delivering set KPI’s and briefs.

● Managing and controlling costs.

● Dealing with customer complaints efficiently and effectively, with the ability to also take great feedback from customers.

● Delivering excellent standards daily on the shop floor and in the warehouse.

● Duty management competent.

● Being in the training store requires me to have weekly visits from the Regional manager and delivering visits from all Store Managers.

● Ensuring safe and legal tasks are followed daily.

● Delivering exceptional customer service.

● Liaising with store managers, managers and reps across the region.

Responsible for running a team of 40 colleagues, 3 section leaders and 1 manager.

● Responsibility of holidays, absence, disciplinaries/investigations, performance management and reviews.

● Delivering training to all colleagues.

● Driving customer service within the shop and ensuring all colleagues are delivering exceptional service.

● Responsible for all recruitment within the store.

● Managing and controlling costs i.e. waste, shrink, payroll and sales.

● Dealing with customer complaints efficiently and effectively.

● Delivering fantastic standards daily and setting expectations with colleagues.

● Duty management trained and in charge of a million pound per week shop.

● Liaising with the management team and external reps.

● Delivering set KRA’s.

● Being accountable for checkouts, customer cafe, petrol station, kiosk and customer service desk. By ensuring rotas are completed on time and accurate to ensure the business runs efficiently.

● Being responsible of 50+ colleagues and 4 team managers.

● Responsibility of colleague holidays, absence, disciplinaries/investigations, performance management and reviews.

● Driving customer service in the shop and ensuring everyone is driving exceptional customer service throughout the day and challenging anybody seen to be not giving the correct level.

● Managing customer service via the SMG platform.

● Delivering training with all colleagues.

● Involvement in the stores recruitment process.

● Dealing with customer complaints efficiently and effectively, both on the shop floor and via customer service platforms/emails the store receives.

● Managing and controlling costs in relation to shrink, waste, sales and payroll.

● Ensuring the whole shop is running effectively in the absence of the store manager.

● Working shoulder to shoulder and coaching the management team and colleagues to improve everyday routines.

● Holding weekly shrink meetings and discussing weekly stock adjustments, audits, waste figures and department routines.

● Conducting weekly shrink audits, distributing next steps to relevant department managers and ensuring these have been completed as a matter of urgency.

● Ensuring routines are completed efficiently and if not re-training and working with colleagues to ensure the processes are completed properly.

● Supporting other stores in completing audits in their shrink champions absence and supporting them in getting their routines right in their store.

● Working directly with the regional manager and loss prevention regional manager.

● Liasing with the management team and store managers across the region.

● Responsibility of all people related activities for my team, such as reviews, absence, performance, investigations/disciplinaries, holidays etc.

● Responsible for correct routines across my departments ie newspaper and magazine returns, book returns, and music and game returns.

● Accountable for delivering all KPI’s such as sales, waste, shrink and availability.

● Myself and my department was known on a regional level for standards and availability both on the shop floor and the warehouse, because of this I was put forward to be the training store for new and present home and health managers across the region. Also chosen to showcase my home and health department for ‘what good looks like’ to 20+ store managers and the regional manager.

● I supported the store in being one of the few managers in the shop to be duty manager competent. This involves completing a walk round and issuing next steps to both managers and colleagues to improve standards on the shop floor. This also involved the opening and closing down of the shop.

● Delivering training to my team.

● Responsibility of all people related activities for my team such as reviews, absence, performance management, investigations/disciplinaries, holidays and rotas.

● Managing a team of 12 colleagues and supporting my senior manager within other areas of the store.

● Accountable for delivering all KPI’s such as sales, waste, shrink and availability.

● Passionate about managing my team effectively and my department was known on a regional level for both excellent standards, availability and LFL growth.

● Duty management trained.

● Delivering department training for my team.

● Checkout and home shop trained.