Rebeka Racova
Newmarke,Suffolk
Summary
Experienced barista with knowledge of coffee preparation techniques, grinder adjustment, and milk steaming. Demonstrates creativity in presentation and expertise in vegetarian and vegan options. Skilled in customer service, multitasking, and teamwork, ensuring timely and punctual service. Proficient in health and safety standards, food hygiene, and till management. Career goal: to leverage hospitality service expertise to enhance customer satisfaction and drive sales promotion.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Store assistant.
BP
Newmarket, Suffolk
03.2023 - Current
- Arranged displays attractively, driving impulse purchases.
- Supported colleagues during peak hours for an efficient checkout process.
- Ensured product freshness by regularly checking and removing expired items. {FIFO}.
- Dealt with deliveries timely, ensuring rapid shelf restocking.
- Increased sales through suggestive selling techniques.
- Assisted customers, resulting in a positive shopping experience.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained a flexible schedule to achieve store goals.
- Assisted struggling customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed customer lines for minimum wait times and high satisfaction.
- Cooked foods that are savoury and sweet using Merrychef and Oven.
- Called out ready-to-go orders,to minimise errors.
- Packed and served a high volume of orders in a busy fast-food setting.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Followed health and safety standards to protect customers from illness,allergies,dietary requirements and cross-contamination.
- Managed timing in food deliveries to minimise delays.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Maintained health and safety measures to comply with regulations.
- Reheated pre-prepared food following standard instructions.
- Packaged takeaway food for easy transport by customers or delivery drivers.
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Trained new staff members on coffee-making techniques to maintain standard quality.
Barista
Caffe Nero.
Newmarket, Suffolk
06.2020 - 12.2022
- Maintained cleanliness of the café area whilst preparing orders.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Managed high-volume orders during peak hours maintaining quality of service.
- Assisted in inventory control measures for effective stock management.
- Expanded knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Offered various personalised beverage recommendations, enhancing customer rapport.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Joined up with team members during busy periods improving workflow efficiency.
- Upheld excellent relationships with regular clients to raise loyalty and repeat business.
- Streamlined order-taking process, reducing wait times for customers' convenience.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Studied and re-designed processes to improve the quality of coffee and cafe products.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Performed all opening and closing duties fully and accurately to maintain the cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Created speciality drinks according to exact customer requests and preferences.
- Communicated clearly with baristas and management to minimise mistakes.
- Built and nurtured customer loyalty by remembering personal preferences.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
Waitress assistant
Rose and Mango.
Newmarket, Suffolk
08.2018 - 03.2022
- Carried out daily food prep, reduced waste and cost.
- Maintained a positive attitude under pressure thus enhancing team morale.
- Safeguarded adherence to health and safety regulations by regular maintenance checks on kitchen appliances.
- Enhanced customer satisfaction by preparing meals following dietary restrictions.
- Assisted the head chef during peak service times to lessen workload pressure.
- Assisted in meal preparation, and ensured consistency of dishes.
- Adapted quickly during busy periods to maintain service speed.
- Facilitated smooth running of the kitchen by assisting with all areas of food production.
- Set tables, ensuring a comfortable environment for customers.
- Managed high-volume orders to ensure timely delivery of meals.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Maintained cleanliness in the dining area for a pleasing atmosphere.
- Communicated effectively and clearly with chefs to accommodate special requests or allergies in meals served.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Worked efficiently under pressure during peak hours for seamless operations.
- Delivered impeccable service for enhanced dining experiences.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Upheld professional behaviour whilst managing multiple tables simultaneously.
- Entered orders into the system promptly, reducing wait time for meals.
- Supported other team members during busy periods ensuring efficient operations.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Demonstrated safe food handling standards at all times.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Seated guests according to booking requirements and located tables for walk-ins.
- Replenished drinks regularly and offered coffees and teas after meals to increase sales.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Prepared tables for guests and reset tables between customers.
- Polished glasses and cutlery to pristine standards.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Stayed up to date on menu changes to accurately answer customer queries.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
NVQ Level 2 - Hospitality Industry.
West Suffolk College
Bury St Edmunds, Suffolk 09.2019 - 09.2020
NVQ Level 1 - Hospitality Industry.
West Suffolk College.
Bury St Edmunds, Suffolk 09.2018 - 09.2019
NVQ Level 2 - Animal care
West Suffolk college.
Bury St Edmunds, Suffolk 09.2017 - 08.2018
GCSEs - Music.
Soham Village Colage.
Soham, Cambridgeshire 09.2012 - 08.2017
Skills
- Barista equipment knowledge
- Creativity in presentation
- Milk steaming techniques
- Coffee preparation techniques
- Grinder adjustment
- Open and Closing procedures
- Knowledge of tea preparation
- Vegetarian and Vegan options
- Taking payments
- Multitasking
- Health and Safety
- Food preparation
- Customer Service
- Lone working
- Team work
- Dietary requirement awareness
- Speciality milk options
- Sales promotion
- Food running
- Timely and punctual
- Food safety trained
- Till management
- Speedy and efficient
- Hospitality service expertise
- Food hygiene standards
Affiliations
- Music, Cooking, Learning random things.
Languages
Czech
Native
English
Fluent
Korean
Beginner
Slovak
Native
Polish
Intermediate
Turkish
Beginner
Timeline
Store assistant.
BP
03.2023 - Current
Barista
Caffe Nero.
06.2020 - 12.2022
NVQ Level 2 - Hospitality Industry.
West Suffolk College
09.2019 - 09.2020
NVQ Level 1 - Hospitality Industry.
West Suffolk College.
09.2018 - 09.2019
Waitress assistant
Rose and Mango.
08.2018 - 03.2022
NVQ Level 2 - Animal care
West Suffolk college.
09.2017 - 08.2018
GCSEs - Music.
Soham Village Colage.
09.2012 - 08.2017
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