Rebecca Wootton

Work history

Housekeeper

Mill on The Soar Restaurant & Hotel

Leicestershire

04.2016 - 12.2017

Meticulously vacuumed, dusted and tidied the pub, large restaurant and 25 room hotel.
Serviced bathrooms with fresh supplies and regular cleaning.
Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
Interacted positively and professionally with residents, maintaining excellent service standards.
Operated using daily, weekly and monthly check lists for additional cleaning and maintenanc.

Bar Maid and/or Waitress positions

Various locations

Leicester, Leicestershire

01.1996 - 01.2013

Performed weekly stock checks for senior management
Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
Preparation of the bar and stock for the next shift
Polishing of cutlery, and following cleaning programmes provided
Some kitchen duties, such as preparing vegetables, plating desserts and kitchen cleaning as required
All waitressing, such as delivering food, cleaning, restocking and any customer requests.
Balancing of floats, tills, petty cash and cash sheets as required
Training of new bar or waiting staff as required
Preparing venues for events, as booked.

Administrator

NEXT Head Office

Leicestershire

01.2003 - 01.2009

Collated and produced the extensive Health and Safety files for new shop builds, and refits
Collated and maintained Approved Contractor information and distributed accordingly.
Effectively managed incoming and outgoing mail, emails and phone calls to maximise office efficiency.
Managed office supply inventory, performing stocktake duties and ordering additional to meet staff needs.
Processed travel and expense claims for executives.
Received and organised work for any maintenance issues for any of the shops in my area through contractor list. Tracked jobs from start to finish.
Responsible for all the departments workstation assessments to ensure safe and comfortable working conditions.

Sales Assistant

Powerange Powertools

Leicester

01.2002 - 01.2003

Responsible for making and receiving sales queries
Sought new clients through cold calling
Advised existing clients on information for bearings, seals and power tools as required
Fostered positive relationships with customers to enhance loyalty and retention.
Unfortunately this company went into liquidation a few months after I started.

Booking and Complaints Officer

Acclaim Driving Academy

Leicester

01.2000 - 01.2002

Organised upto 25 driving instructor diaries, and distributed daily
Covered reception and dealt with all enquires and visitors as required
Responsible for taking and actioning all incoming calls as required
After a few months, I became the Complaints Operative due to my exceptional customer relations
Took complaints, and saw them through until the Customer was satisfied again
Helped design and make a programme for PCs to aid in Theory Test Revision

Hotel and Conference Booking Officer

BTI Hogg Robinson

Leicester

01.1998 - 01.2000

I worked for the Price Waterhouse Coopers Solicitors team
Was responsible for all travel and meetings arrangements as required, which included…
Plane tickets, hire cars, train tickets, hotels, meals, vouchers, meeting rooms, conference information etc
I got to travel to numerous cities to trial various hotels and the hotels amenities, to enable me to recommend the best places in these cities for my clients
Organised everything required for various meetings or conferences, from chairs, equipment & stationary to the refreshments etc
For anything up to 1500 attendees.

Youth & Community Education Officer

Leicestershire County Council

Leicester

01.1997 - 01.1998

I worked within the Youth Department for 4 days a week, and attended college 1 day a week
Responsible for organising several Youth Officers schedules and admin requirements around Leicestershire
Organised events for the local youth clubs, from idea to the completion of the event. Including things like Iceskating and Sporting events.
Dealt with all incoming correspondence, (paperbased and electronically) telephone calls and faxes

Trainee Administrator

Blaby District Council

Leicester

01.1996 - 01.1997

I worked within Human Resources for 4 days a week, and attended college 1 day a week
Responsible for all admin duties related to audio, typing, mail, emails, copying and faxing
Taking, making and actioning all calls to the office as necessary
Responsible for maintaining filing systems, creating new PC ones and repurposing older paper versions
Dealing with all incoming and outgoing post as required

Summary

Overview

Work history

Housekeeper

Bar Maid and/or Waitress positions

Administrator

Sales Assistant

Booking and Complaints Officer

Hotel and Conference Booking Officer

Youth & Community Education Officer

Trainee Administrator

Education

Skills

Work availability

Timeline

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