Rebecca Webster
Cheadle,Staffordshire
Summary
10 year background in Theme park industry. Dedicated professional with extensive expertise in ride safety awareness and enforcing ride operation procedures. Demonstrates a strong ability to work under pressure while promoting a positive attitude and ensuring memorable experiences for guests. Skilled in conflict management, safety procedures, and incident reporting, with a focus on positive customer interaction and fire safety awareness as well as working at heights and mental health first aid. Strong record in people management and leadership, ride operator supervision, and time efficiency. Committed to maintaining high standards of safety consciousness and effective use of cleaning chemicals to ensure optimal ride conditions.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Assistant Area Manager
Alton Towers Resort
Stoke-on-Trent, Staffordshire
02.2016 - 01.2026
- Carried out daily running and smooth operations of rides across the theme park as well as completing daily briefing to the teams, ride sign off and daily spot checks.
- Conducting regular check ins with team members to ensure satisfaction within roles and welfare checks.
- Conducted performance reviews contributing to employee development plans.
- Delegated tasks effectively, improving overall productivity levels within the team, rides and area.
- Improved customer service by implementing feedback to the team during daily briefing points.
- Ensured health and safety regulations adhered to across all rides within the area.
- Coordinated with other area managers, rides teams and departments for more efficient workflow.
- Carried out recruitment throughout the season process, to fill vacancies.
- Addressing guest enquiries with compassion and professionalism, ensuring swift, successful resolution.
- Resolved conflicts promptly to promote positive environments for guests and team members.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of up to 105, delivering operational efficiency.
- Applied team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Created and implemented best practice policies and processes to aid operational performance.
Waitress
Café In The Square
St Andrews, Fife
06.2012 - 01.2016
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Met special dietary requests with careful preparation and presentation of dishes.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Utilised professional communication skills to resolve customer complaints.
- Enhanced guest satisfaction through attentive and prompt service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Maintained clean and organised dining area for customer comfort.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Collaborated with kitchen staff to ensure order accuracy.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
Education
Scottish Qualifications Certificate -
Madras College
St Andrews, Fife 06.2010 - 08.2015
Skills
- Ride safety awareness
- Enforcing ride operation procedures
- Ability to work under pressure
- Positive attitude promotion
- Conflict management
- Safety procedures
- Memorable experience delivery
- Ride safety inspections
- Ride cleaning
- Ride operator supervision
- People Management
- Stoppage reporting
- Incident reporting
- Positive customer interaction
- Fire safety awareness
- Time efficiency
- Safety consciousness
- Use of cleaning chemicals
Affiliations
- Guitar
- Music
- Gaming
- Ice Skating
- Space
Accomplishments
Accomplishments include 10 years experience in the theme park industry at Alton Towers working alongside the most supportive and hard working team mates and employees as a ride host, ride operator, trainer/ assessor and management. I have achieved manufacture training on world class rides such as Galactica which involved the rebrand with VR headsets and Wickerman along with operator skills for The Smiler, Nemesis and Nemesis Reborn, The Blade, Go Jetters and Octonauts.
Certification
- Working at Heights
- First Aid
- Fire Warden
- Mental Health First Aider
Timeline
Assistant Area Manager
Alton Towers Resort
02.2016 - 01.2026
Waitress
Café In The Square
06.2012 - 01.2016
Scottish Qualifications Certificate -
Madras College
06.2010 - 08.2015