Rebecca Walsh
Derby,Derbyshire
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. With extensive experience in customer service, retail and primary care, I am a motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work history
Supervisor
Specsavers Opticians
Derby, Derbyshire
2019.04 - Current
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Responsible for staff training, coaching and motivation for enhanced team morale.
- Performed thorough quality checks, ensuring contact lens prescriptions were correct before arranging patient collection appointments.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Collaborated with multidisciplinary teams to deliver projects and uphold company standards.
Contact Lens Assistant
Specsavers Opticians
Derby, Derbyshire
2015.11 - 2019.04
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Responsible for booking various appointments for patients including contact lens checks, sight tests and hearing tests.
- Took on additional tasks on manager's request.
- Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Coached patients new to contact lens wear by providing tuition on how to apply, remove and clean their new lenses.
Customer Service Advisor
Boots Opticians
Nottingham, Nottinghamshire
2015.08 - 2015.11
- Responsible for customer queries for both Optical and Advantage Card lines.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and services.
- Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.
- Recorded and processed customer data accurately.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Worked with call handling technology to respond to increased customers within target timeframes.
Supervisor
Oasis Fashions
Derby, Derbyshire
2013.09 - 2015.08
- Managed staff rotas, planning workloads effectively and strategically.
- Performed accurate cash counts at store opening and closing.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Displayed and restocked merchandise by following brand guidelines.
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Delivered outstanding customer care with proactive sales and listening skills.
- Mentored new team members on customer service and POS operation.
Supervisor
Warehouse
Birmingham, West Midlands
2011.08 - 2013.09
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
- Performed accurate cash counts at store opening and closing.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Displayed and restocked merchandise by following brand guidelines.
- Prepared and submitted end-of-shift reports.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
Sales Assistant
Jane Norman
Birmingham, West Midlands
2010.01 - 2011.07
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, card and and gift card payments using POS systems.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
Postgraduate Certificate - Ergonomics
University of Derby
Derby 2017.09 - 2018.07
Bachelor of Science (Hons) - Psychology
University of Derby
Derby 2012.09 - 2015.06
A-Levels - Psychology, History, Film, Studies, General Studies
St Paul's School for Girls
Birmingham 2009.09 - 2011.06
GCSEs -
St Paul's School for Girls
Birmingham 2004.09 - 2009.05
Skills
- Customer service
- Employee management
- Office 365 proficient
- Target-driven
Timeline
Supervisor
Specsavers Opticians
2019.04 - Current
Postgraduate Certificate - Ergonomics
University of Derby
2017.09 - 2018.07
Contact Lens Assistant
Specsavers Opticians
2015.11 - 2019.04
Customer Service Advisor
Boots Opticians
2015.08 - 2015.11
Supervisor
Oasis Fashions
2013.09 - 2015.08
Bachelor of Science (Hons) - Psychology
University of Derby
2012.09 - 2015.06
Supervisor
Warehouse
2011.08 - 2013.09
Sales Assistant
Jane Norman
2010.01 - 2011.07
A-Levels - Psychology, History, Film, Studies, General Studies
St Paul's School for Girls
2009.09 - 2011.06
GCSEs -
St Paul's School for Girls
2004.09 - 2009.05