REBECCA WADSWORTH
BIRMINGHAM
Summary
Experienced professional with a diverse background in civil enforcement, customer service, and public safety. Demonstrates strong communication skills and problem-solving abilities across various roles, including Civil Enforcement Officer at NSL: Marstons Holdings Group and Passenger Service Agent at Swissport. Proven track record in maintaining public safety and ensuring compliance with regulations while providing exceptional customer service. Adept at managing high-pressure situations and collaborating effectively with teams to achieve organisational goals. Career aspirations include advancing within the field of public safety and enforcement, leveraging extensive experience to contribute positively to community well-being.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Civil Enforcement Officer
NSL: Marstons Holdings Group
Birmingham
12.2024 - 10.2025
- Patrol streets and car parks enforcing and checking parking permits and tickets; ensuring payment when necessary.
- Advising the public of local parking rules and if necessary, permits that may be needed in the location, additionally providing directions or answering questions from members of the public when asked.
- Using NSL provided equipment to print, log and serve parking tickets and notices, including but not limited to taking photographs of vehicles that are incorrectly parked or that are in contravention.
- Reporting back to NSL when parking pay machines have faults and reporting damage to signs that are on roadsides including missing signage.
- Working to safeguard members of the public if anti-social behaviour or crimes are witnessed.
- Reporting issues to local police and working alongside them when needed.
Passenger Service Agent
Swissport
Birmingham
06.2024 - 10.2024
- Checking travel documents such as: VISA’s, passports and travel permits, ensuring they match the booked traveller and location in which they are travelling to.
- Making amendments to bookings when errors are made after speaking to management and higher-level employees.
- Ensuring any damage to travel documentation is forwarded to the appropriate members of staff.
- Streamlining the check in process by helping passengers to use self-check in terminal when needed
- Checking baggage weights and dimensions, ensuring payment is taken when allowances are met.
- Answering passenger queries should any arise, including signposting passengers to the correct avenues once advice is determined
- Monitoring the boarding process of passengers at gates, ensuring boarding passes match the travel documents.
- Following safeguarding at gates to ensure problems are less likely to arise.
- Monitoring and following boarding procedures at gate check in
- Following given processes by Swissport/ BHX to ensure protocols are correctly followed
- Making announcements to gate and boarding procedure
- Ensuring boarding gates are kept supplied with equipment that is needed
- Updating of gate boarding process, for example ‘GATE OPEN’ ‘GATE NOW CLOSED’
Sales Assistant
Select Tech Group
Sutton Coldfield, Birmingham
08.2022 - 03.2024
- Using sales techniques to meet customers’ expectations
- Helping customers with technical issues, providing information or offering troubleshooting options that would be appropriate for the customers’ needs
- Sales of goods and service that best suit customers wants and needs
- Ensuring marketing is appropriately used and updated when necessary
- Ensuring store frontage, interior and customer facing areas are kept tidy and well stocked
- Use of appropriate language to suit customers understanding
- Booking products in for repair in store or being sent to warehouse
- Completing of apple sales training
- Using sales techniques provided by SELECT Tech Group
- Signposting ‘SALE’ items when active
- Cash handling skills
- Ensuring KPI’s are met and surpassed
Sales Assistant
Lola’s Cupcakes
Birmingham City Centre
10.2021 - 05.2022
- Ensuring daily counts are completed on open and close of business day
- Receiving of deliveries, ensuring they are correct and labelled correctly
- Ensuring allergens are clearly labelled on products, additionally that customers are signposted to correct information on website or paperwork when requested
- Following food standards including storage and ambient temperatures, ensuring no cross contamination occurs and that shop areas and storage areas are kept clean.
- Following protocols enforced by Selfridges as well as Lola’s cupcakes
- Ensuring any stock that is low is ordered via management
- Placing and taking orders for customers, ensuring customers are made aware of the various options available to them.
- Cash handling and meeting KPI’s
- Ensuring marketing is kept up to date and upselling is followed accordingly
Cashier
William Hill
Great Barr, Birmingham
04.2019 - 11.2021
- Opening store on time, providing marketing and correct papers for the days markets
- Welcoming regular and new customers and providing refreshments when needed
- Following gambling and William hill betting protocols
- Ensuring limits are followed, making sure people are aware of limits
- Logging of high-risk customers to ensure safeguarding
- Updating papers and betting opportunities throughout day
- Following promotions for staff and customers, ensuring KPI’s are met and surpassed
- Providing information of how to complete betting forms and how to use gaming machines
- Cash handling and balancing of till at open and close of shift
- Following COVID 19 protocols, ensuring store is tidy and clean throughout the working day
- Reporting any machine faults to upper management
SIA Door Supervisor
Ricoh Arena
Coventry, West Midlands
12.2018 - 03.2020
- Following protocols provided by management as well as SIA
- Managing entry and exit routes
- Checking of bags to ensure prohibited items do not enter grounds
- Searching of persons to ensure no protocols are broken
- Ensuring hazards are reported quickly
- Keeping areas clean and secure
- Patrolling inside and outside of grounds
- Follow safeguarding protocols
- Use appropriate actions when dealing with emergencies
- Escorting people out of venue if needed
Event Steward
Various Arenas in Birmingham
Birmingham, West Midlands
05.2016 - 02.2020
- Following protocols set out by upper management for specific events as well as general protocols and security procedures
- Assisting with circulation of spectators, in particular ingress and egress
- Reporting any hazards, or potential hazards
- Supporting spectators with any questions they may have
- Ensuring areas of arenas are not overcrowded and are kept safe for members of the public
- Responding to fire and or medical incidences
- Reporting any issues via radio or phone to control room
- Checking tickets, ensuring any issues are dealt with
- Leading spectators to seats
Chef
Compass Group
Edgbaston, Birmingham
12.2013 - 12.2018
- Following health and safety food safety protocols
- Maintain high standards of food storage, rotation, quality and appearance
- Prepare food in high numbers
- Serve food for large events, maintain high standards
- Work with high numbers of team members, ensuring communication is clear
- Cleaning surfaces and areas as I went
- Providing food to correct recipes, including using allergen awareness
Commis Chef
Handpicked Hotels
Sutton Coldfield, West Midlands
11.2015 - 03.2017
- Following health and safety food safety protocols
- Maintain high standards of food storage, rotation, quality and appearance
- Prepare food in high numbers
- Serve food for large events, maintain high standards
- Work with high numbers of team members, ensuring communication is clear
- Cleaning surfaces and areas as I went
- Providing food to correct recipes, including using allergen awareness
Customer Services Assistant
Vue
Star City, Birmingham
01.2014 - 07.2015
- Checking tickets to ensure they are valid
- Showing people to their seats
- Selling of products on main refreshments stand as well as moveable trolleys during intervals
- Following protocols for food safety standards
- Tidy screens and floor during gaps in movies
- Sell promotional products including upselling
- Taking cash and card payments
- Issuing tickets for future and current showings
- Helping customers with issues that may arise
- Providing of high-level customer service
Crew Member
McDonald's
Birmingham City Centre
10.2013 - 03.2014
- Greeting customers and providing great customer service
- Following health and safety protocols
- Following and using food health and safety skills
- Taking orders
- Preparing food for customers to a high level, whether they are eating in or out
- Providing allergen information when needed
- Preparing and serving drinks
- Taking cash and card payment
- Keeping all areas clean and safe
Education
LEVEL 2 FOOD SAFETY IN CATERING -
09.2016
LEVEL 1 FRENCH -
AQA
06.2011
LEVEL 2 ICT -
OCR
05.2013
LEVEL 2 DIPLOMA IN PROFFESIONAL BAKERY QCF -
FDQ
LEVEL 1 AWARD IN CAKE DECORATION QCF -
FDQ
ENGLISH FUNCTIONAL SKILLS LEVEL 2 -
City & Guilds
Skills
- Parking enforcement
- Customer service
- Public safety
- Communication skills
- Problem solving
Certification
- Asda Work Experience Programme, Complete, 2012-07-01
- FAA Level 2 Award in First Aid for Mental Health, Pass, 2025-07-22
- FAA Level 2 Award in Workplace First Aid, Pass, 2025-09-30
- CPD Emergency First Aid at Work Level 3, Pass, 2025-05-06
- Highfield Level 1 in Personal Development for Employability, Pass, 2018-06-05
- Highfield Level 2 Award in Understanding Stewarding at Spectator Events, Pass, 2018-06-08
- Highfield Level 2 NVQ Certificate in Spectator Safety, Pass, 2018-07-19
- Highfield Level 2 Award for Working as a Door Supervisor within the Private Security Industry, Pass, 2018-05-25
- SIA Door Supervisor, -
Timeline
Civil Enforcement Officer
NSL: Marstons Holdings Group
12.2024 - 10.2025
Passenger Service Agent
Swissport
06.2024 - 10.2024
Sales Assistant
Select Tech Group
08.2022 - 03.2024
Sales Assistant
Lola’s Cupcakes
10.2021 - 05.2022
Cashier
William Hill
04.2019 - 11.2021
SIA Door Supervisor
Ricoh Arena
12.2018 - 03.2020
Event Steward
Various Arenas in Birmingham
05.2016 - 02.2020
Commis Chef
Handpicked Hotels
11.2015 - 03.2017
Customer Services Assistant
Vue
01.2014 - 07.2015
Chef
Compass Group
12.2013 - 12.2018
Crew Member
McDonald's
10.2013 - 03.2014
LEVEL 2 FOOD SAFETY IN CATERING -
LEVEL 1 FRENCH -
AQA
LEVEL 2 ICT -
OCR
LEVEL 2 DIPLOMA IN PROFFESIONAL BAKERY QCF -
FDQ
LEVEL 1 AWARD IN CAKE DECORATION QCF -
FDQ
ENGLISH FUNCTIONAL SKILLS LEVEL 2 -
City & Guilds
GCSE
- Level 1 French, Merit, 2011-06-01
- Science, C, 2013-01-01
- English, D, 2013-06-01
- Catering, D, 2013-06-01
- Level 2 ICT, Pass, 2013-05-01
References
- Rebecca Griffiths, Bexg248@gmail.com, 07592062139
- Neil Evans, Neilevans003@outlook.com, 07974727673, Best To Email