Summary
Overview
Work history
Skills
Timeline
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REBECCA VAEZNIA

Weston-Super- Mare,Somerset

Summary

A highly motivated, resilient and experienced Referencing specialist with practical experience and technical skills in database administration. Confident in communicating across multiple levels, which I have gained from over 16 year's experience within the aviation industry. Extremely organised with a friendly can do attitude and enjoy a good sense of humour. I am passionate and aim to leave a lasting impression always striving to ensure that the business vision and values are delivered, having a professional appearance and respectful business-like manner at all times. Keen to find a challenging position within a dynamic organisation, where I will be able to continue to build my experience and develop my skills. An exceptional leader with outstanding attention to detail, training and presentation skills.

Overview

18
18
years of professional experience

Work history

Base Administrator/ Vetting Specialist

Jet2.com
Bristol , Somerset
02.2022 - Current
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Updated records, reports and statistics for thorough reference.
  • Have high attention to detail, with the ability to identify errors or areas of inconsistency/ risk.
  • Proficient in Microsoft applications including word, Excel and Outlook.
  • Ability to obtain counter Terrorist Check (CTC)
  • Have an organised approach, with the ability to work to tight timeframes and manage multiple projects/ timescales.
  • Excellent at negotiation with internal/ external stakeholder.
  • To be responsible for maintaining up to date records/ renewals on clearances and security ID that are due to expire.
  • Processed invoices and purchase orders, keeping comprehensive records.
  • Build and maintained strong working relationships with colleagues across all levels of business. Ensuring queries are responded to in a timely, efficient manner.
  • Co ordinating and processing of invoices, being confident in challenging cost.
  • Assisted with management and hosting of business events.

Terminal Operations Assistant

Bristol Airport
Bristol
10.2020 - 02.2022
  • Strong numeracy and literacy ability and highly competent IT user
  • Provide timely and accurate situational reports to the Airport duty manager
  • Co-ordinate, facilitate and communication within the control centre for all functions all emergencies, maintenance issues, fire Alarms using numerous IT systems
  • Responsible for ordering and distributing uniforms to individuals within the department working within a time frame
  • Collecting and collate data on terminal processes and customer experience is key performance areas, measuring against relevant SLA's.

Customer Experience Co-ordinator

Bristol Airport
Bristol
11.2018 - 10.2020
  • Overseeing the daily operation and identify service failures
  • Leading a team in delivering service excellence in line with business values
  • Annotating the department roster
  • Responsible for recording individual training expiry dates and booking of developmental courses
  • Act/ respond and support during first Aid incidents
  • Coordinator during exceptional events with quick decision making
  • Set objectives and targets to improve service delivery and personal development
  • Support and take ownership for performance management in line with company policies
  • Providing the ability to drive performance and striving in motivating the team
  • Computer literate in Microsoft/ word/ Excel/ collating information, whilst able to log reports which stand as evidence in a court of law
  • Participating in working groups identifying service failures and creating a solution to implement in prevent a re occurrence
  • Ensured adherence to health and safety regulations for continued company compliance
  • Created departmental training documents inline with business requirement
  • Contributed to the growth in passenger figures between
  • Chairing meetings and sharing key business updates ensuring high levels of productivity/ consistent approach in communication and service standards.

Customer Experience Assistant

Bristol Airport
Bristol
01.2018 - 11.2018
  • Delivering outstanding customer service to passengers throughout their airport experience
  • Working towards deadlines with objective topics
  • Being able to think quickly whilst under pressure
  • Taking ownership of customers queries and working to resolve them
  • Remaining calm and professional when dealing with disruption and extremely busy times of the season
  • Maintaining meticulous presentable in grooming standards whilst wearing the businesses uniform

Cabin Crew

easyjet Airline
Bristol
04.2007 - 01.2018
  • Delivering exceptional customer service on every flight
  • Attending training and development courses every year, with exam procedures under a pass or fail result
  • Working within a diverse team, maintaining excellent team work at all times
  • Adapting and being highly resilient within the working surroundings as aviation can be challenging and varied no day is the same
  • Mentoring and helping others with their own personal growth
  • De-escalating conflicting situations
  • Working unsociable hours and facing possible delays but always maintaining a positive outlook
  • Liaising with ground handlers and flight deck, to ensure a smooth on time performance
  • Looking at new ideas and ways to improve the business and communicating this to senior members
  • Creating a company newsletter once a month collating relevant information and using software Microsoft and Powerpoint documents
  • Followed company regulations and rules promoting safe environment for both travellers and employees
  • Conducted complete and accurate audits to a high standard of the aircraft following thorough safety checks.

Passenger Service Agent

BA Connect
Bristol
11.2006 - 03.2007
  • Required to keep and remain professional when faced with challenging customer service and finding a solution for the problem
  • Aided development with enthusiasm to learn new roles within different departments
  • Oversaw ticketing, gate and ramp services
  • Escorted passengers with reduced mobility from terminal to aircraft
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Maintained smooth operations through effective and efficient service.

Skills

  • Computer literate in Word/ Excel and Power point
  • Able to work with strict deadlines
  • First Aid/ Mental Health First Aid qualified
  • Leadership skills
  • Mentoring of others
  • Experienced in Performance management
  • Superior customer service
  • Excellent Organisation skills
  • Self-motivated and reliable
  • Excellent Time management
  • Complaint resolution
  • Extensive background in Aviation
  • Logistics policies and procedures
  • Level 1 management training
  • Planning and Coordination
  • Documentation control
  • Data management

Timeline

Base Administrator/ Vetting Specialist

Jet2.com
02.2022 - Current

Terminal Operations Assistant

Bristol Airport
10.2020 - 02.2022

Customer Experience Co-ordinator

Bristol Airport
11.2018 - 10.2020

Customer Experience Assistant

Bristol Airport
01.2018 - 11.2018

Cabin Crew

easyjet Airline
04.2007 - 01.2018

Passenger Service Agent

BA Connect
11.2006 - 03.2007

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REBECCA VAEZNIA