Rebecca Todd
Sunderland,Tyne and Wear
Summary
I am an extremely driven writer who strives to learn as much about my craft, a craft that I fell in love with when I was young. I'm incredibly creative and passionate, and such qualities push me to be dedicated to not only embodying a business's central tenets but also expanding upon them. I am a seasoned team player and care just as much about my colleagues as I do my customers and clients.
A particularly valuable quality that has stemmed from my love of creative writing and literature is my love of learning; I have continued my education long after acquiring my Master's degree. In addition to my degrees, I have a plethora of Udemy certificates covering everything from comic book writing to Finnish mythology. Outside of writing, I am embracing my more adventurous side and long to travel the world, especially Japan.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Agent/Debit Protection Specialist
Barclays
Sunderland, Tyne and Wear
10.2025 - Current
- I adopt an extremely empathetic approach to every customer and colleague I can, not only to make them feel valued, but to make their day a little brighter. This is something I have received praise and recognition for multiple times.
- I utilise my investigative skills when dealing with potential fraud claims to determine whether raising a fraud claim will lead to the best outcome for the customer. This often involves politely challenging my customers and accurately managing their expectations.
- I use my knowledge of Adeptra, Device Profiler, and Outseer to support my investigative questions with evidence.
- I maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- I leverage my ability to think of alternative solutions to handle customer queries and resolve customer complaints at the first point of contact.
- I inject my personality into my calls to build meaningful and memorable rapport with my customers.
- I participate in team meetings and upskill sessions, contributing ideas for improving customer service procedures and outcomes.
- I take extra care to request and implement feedback so that I can improve my conversations and KPIs.
Music Journalist
Turtle Tempo
08.2022 - 09.2025
- I reviewed dozens upon dozens of unique artists from different genres, ranging from indie-folk to Americana pop.
- I edited and proofread my reviews to ensure they were of the highest quality.
- I attended live concerts, adapting my usual writing style to envelope the influence of live-show-specific elements of a musical performance.
- I managed demanding workloads and strict deadlines simultaneously.
- I researched the history and conventions of several different musical genres.
- I delivered high-quality content on a regular basis, leading to meaningful friendships with my clients and a collaboration with Ditto Music.
- I collaborated effectively with fellow writers and editors.
- I introduced new, talented clients to both Turtle Tempo and Darkus Magazine.
- I interviewed upcoming artists, learning how to translate casual conversations into engaging, exclusive content.
Proofreader/Editor
Big Thinking Publishing
Sunderland, Tyne and Wear
03.2025 - 06.2025
- I evaluated and rectified grammar, punctuation, and spelling inaccuracies.
- I executed comprehensive developmental, line, and copy edits to ensure clarity, consistency, accuracy, and appropriateness for the target audience.
- I mimicked the author's tone of voice and distinctive flair to ensure every adjustment remained consistent with the original style.
- I utilised my dependable attentiveness skills in every project, refining plot holes and enhancing reader engagement.
- I analysed and evaluated the author's target readership to enhance my editing process.
- I provided professional guidance to first-time authors navigating the publishing process confidently.
- I leveraged my extensive writing experience to assist authors in enhancing story structures, pacing, and character development.
- I executed tasks under stringent deadlines while maintaining high-quality standards.
Content Writer
Bough Digital LTD
09.2023 - 01.2025
- I conducted in-depth research into a variety of different topics to elevate the quality of my articles.
- I applied my strong writing, editing, and proofreading abilities to every project to produce the best possible content.
- I worked closely with fellow writers and clients to refine my content.
- I evaluated competitor content and strategies, identifying opportunities for uniqueness to engage my audiences further.
- I wrote copy for blogs, email marketing campaigns, landing pages, and even children's stories.
- I frequently utilised a range of SEO tools like Semrush, Surfer SEO, and Frase.
- I delivered high-quality written content that was insightful, informative and entertaining.
- I managed multiple different types of projects within tight deadlines.
Assistant Manager
Mexico 70
02.2022 - 09.2023
- I organised and dedicated myself to service, ensuring that the restaurant's customers received their orders in a timely fashion.
- I assessed the quality of every food and drink item that left the bar/kitchen.
- I prepped and re-stocked items that my co-workers and I would need during the nightly service.
- I calculated and secured the service's final transactions and wage percentages.
- I ideated and crafted special menu items.
- I managed deliveries within the restaurant.
- I cleaned down and locked the restaurant at the end of every shift.
Freelance Writer
Self-Employed
04.2022 - 12.2022
- I marketed my services on social media and incentivised my prospective clients to pay for premium packages with my credentials.
- I built a friendly rapport with clients, which led to me having several repeat clients and a multitude of positive reviews.
- I wrote query letters for my clients based on their preferences, researching their ideal publishers to tailor my content accordingly.
- I wrote music reviews for several different artists, learning how to balance positive feedback and constructive criticism.
- I managed multiple different projects while writing my Undergraduate dissertation.
- I proofread copy to reduce errors and solidify proper tone and syntax to meet my clients' needs.
- I implemented feedback from clients to revise articles, demonstrating my dedication to customer satisfaction.
- I conducted research to better educate myself on the topic of every project I worked on.
Education
Master of Arts - English Studies
University of Sunderland
Sunderland2023
Bachelor of Arts - English Studies
University of Sunderland
Sunderland2022
A-Levels -
Sunderland College - Bede Campus
Sunderland2019
GCSEs -
Farringdon Community Academy
Sunderland2017
Skills
- SEO knowledge
- Audience engagement
- Project coordination
- Punctuation corrections
- Creative writing
- Research proficiency
- Handling constructive criticism
- Expertise in blogging
- Peer editing
- Copywriting
- Proofreading and editing
- Deadline management
- Keyword research
- Creative thinking
- Client communication
Certification
- Comic Book and Graphic Novel Scriptwriting: Short Stories (Udemy)
- Writing Books for Children Course - Master Your Inner Child! (Udemy)
- How to Write a Great Children's Book (Udemy)
- Mermaids in Finnish Mythology (Udemy)
- Write Your Own Fairy Tale (Udemy)
- Become a Poet: Mastering the Art of Writing Poetry (Udemy)
- The Foundations of Fiction: Writing Mastery (Udemy)
- Book Editing Masterclass with Live Practicals (Udemy)
- Editing Mastery: How to Edit Writing to Perfection (Udemy)
- The Folkvangr Literary Award 2023 Third Prize
Accomplishments
- I submitted a poem to April Showers Publishing for their 2025 Spring Zine titled 'Tongue in Trees.' My work, along with a selection of other writers, artists, and photographers, was accepted into the zine and published.
- I submitted a children's story to Big Thinking Publishing for the first issue of their magazine, which is called 'Poems, Tales & Other English Words.' My story was chosen for their first issue and featured in their published magazine.
- I graduated from university with a Master's Degree in English Studies with a dissertation that scored 80%, a score that, I was told by my lecturer, was one of the highest scores for a creative dissertation that the university has ever had.
Timeline
Customer Service Agent/Debit Protection Specialist
Barclays
10.2025 - Current
Proofreader/Editor
Big Thinking Publishing
03.2025 - 06.2025
Content Writer
Bough Digital LTD
09.2023 - 01.2025
Music Journalist
Turtle Tempo
08.2022 - 09.2025
Freelance Writer
Self-Employed
04.2022 - 12.2022
Assistant Manager
Mexico 70
02.2022 - 09.2023
Master of Arts - English Studies
University of Sunderland
Bachelor of Arts - English Studies
University of Sunderland
A-Levels -
Sunderland College - Bede Campus
GCSEs -
Farringdon Community Academy