- During my spare ti
Rebecca Titheradge
Barnstaple,Devon
Summary
Organised Ward Clerk experienced in delivering administrative support within healthcare settings. Enhanced patient care and operational efficiency through effective management of patient records and appointment coordination. Contributed to smooth service operations by prioritising competing demands and maintaining clear communication between medical staff and patients.
This is the role I would like to continue and gain more knowledge and skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Health Care Assistant
North Devon Hospice
Barnstaple
01.2020 - Current
- Oversaw medication handling, ensuring compliance with controlled drug protocols to maintain patient safety.
- Facilitated compassionate communication and support for patients facing end-of-life decisions.
- Demonstrated strong attention to detail by meticulously reviewing and refining documents.
- Uphold patient dignity through compassionate care and respectful interactions.
- Provided compassionate end-of-life care, offering emotional support to clients and their families during difficult times.
- Delivered personal care to clients during illness, prioritising comfort and dignity while supporting end-of-life care under supervision of qualified staff.
- Enhanced patient support initiatives to ensure individuals feel valued during challenging times. to ensure patients feel valued and supported during challenging periods.
- Collaborated closely with medical officer consultants and nursing staff on the bedded unit to ensure optimal patient care.
- Facilitated seamless communication with clients to enhance service delivery.
Ward Clerk
North Devon Hospice
06.2021 - 10.2026
- Administered administrative support in busy bedded unit of hospice, ensuring smooth operations during pregnancy-related absence.
- Facilitated visits for families to ensure emotional support during challenging times.
- Facilitated communication with health care professionals through answering telephone calls.
Supported liaison activities with medical officer to ensure effective information flow.
Assisted in coordinating responses to queries from other health care staff. - Assisted with photocopying documents to ensure efficient distribution.
Updated files to maintain accurate records.
Supported email communications for staff to facilitate effective information exchange. - Handled confidential patient information with discretion, adhering to data protection regulations and policies.
- Processed admission and discharge paperwork efficiently, ensuring timely patient transitions within the ward.
- Monitored and ordered ward supplies, maintaining optimal stock levels for seamless healthcare operations.
- Prioritised tasks effectively to meet administrative needs of demanding, high-pressure ward activity.
- Scanned new documentation into system and classified data using standard codes.
- Supported clinical staff during busy periods, helping with non-medical tasks to maintain a high standard of patient care.
- Trained new ward clerks, sharing knowledge and best practices to ensure high standards of administrative support.
- Kept reception areas spotlessly clean and tidy, minimising risk and optimising patient and visitor comfort.
Education
NVQ Level 2 - Business Administration
New Skills Academy
2022
Skills
- Patient care
- End of life care
- Patient interaction
- Admission processing
- Discharge coordination
- Supply management
- Understanding confidentiality
- Patient record keeping
- Administrative support
- Supply management
- Deadline management
- Task prioritization
- Team collaboration
- Effective communication
- Safeguarding practices
- Empathy and compassion
- Empathy and compassion
Certification
- I have many cerificates that i have achieved during my time at North Devon Hospice whcih imvolves
- Communications with end of life
- Grief, bervement and loss
- Teaching skills for HCAs
Hobbies and interests
- I would love to continue my experience in administration and complete my level 3.
- I enjoy going for pub walks with my partner and toddler
- I find colouring at night very relaxing
- Socialising
- I also love cleaning. I often help my mum clean holiday let's when i am not working in the hospice.
Interests
Timeline
Ward Clerk
North Devon Hospice
06.2021 - 10.2026
Health Care Assistant
North Devon Hospice
01.2020 - Current
NVQ Level 2 - Business Administration
New Skills Academy