Rebecca Thomas
Gloucester,Gloucestershire
Summary
Adaptable Facilities Manager with experience leading inspections, reporting and maintenance activity for regional properties. Met health and safety, environmental and legislative standards for full buildings and equipment compliance. Planned and organised time well to meet busy schedules under pressure.
Organised and proactive, bringing strong project management and problem-solving skills to table. Demonstrates proficiency in coordinating maintenance operations and managing vendor relationships.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Facilities Manager
Clarkson Evans Ltd
Gloucester, Gloucestershire
2023.01 - Current
- Maintained HVAC, temperature control and electrical and building automation systems.
- Created sustainable improvement initiatives to ensure the efficient use of energy.
- Documented records on pricing, energy consumption and activity reports.
- Responded to building emergencies and managed repairs within required timeframe.
- Investigated problems and determined appropriate remedies.
- Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.
- Analysed building control and HVAC system performance and recommended improvements.
- Interviewed, hired and trained qualified maintenance employees to improve team productivity.
- Supervised full-time staff to comply with policies and guidelines.
- Created sustainable improvement initiatives to establish productive use of energy.
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
- Produced management reports outlining important facility statistics.
- Controlled expenses and lowered costs to meet budget requirements.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Strategically scheduled and managed 5+ staff members, maintaining high-performing business operations.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Led overall direction, coordination and evaluation of department functions.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
Property Manager
Clarkson Evans Ltd
Gloucester, Gloucestershire
2021.05 - 2023.01
- Organised remedial work and check-out reports for tenancy terminations.
- Facilitated smooth occupant changeovers by forwarding meter reading and liaising with utility companies.
- Acted as main point of contact for tenants, contractors and third party agents.
- Assessed portfolio of properties to guarantee compliance with industry regulations.
- Established key relationships with potential leasers and renters.
- Conducted routine inspections in line with proper procedures and within agreed timescales.
- Maintained high administrative standards to maximise data accuracy.
- Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
- Coordinated with maintenance for required repairs.
- Implemented proper guidelines and procedures to maintain standards.
Property Supervisor
Clarkson Evans Ltd
Gloucester, Gloucestershire
2020.11 - 2021.05
- Achieved order processing and delivery time targets through smooth warehouse operations.
- Guided and coached staff to achieve individual growth and sales production targets.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Managed staff rotas, planning workloads effectively and strategically.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Offered instruction, coaching and motivation for enhanced team morale.
- Maintained documents and records to comply with internal policies and external regulations.
Property Officer
Clarkson Evans Ltd
Gloucester, Gloucestershire
2019.01 - 2021.05
- Conducted routine inspections in line with proper procedures and within agreed timescales.
- Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
- Assessed portfolio of properties to guarantee compliance with industry regulations.
- Acted as main point of contact for tenants, contractors and third party agents.
- Maintained high administrative standards to maximise data accuracy.
- Collaborated with security personnel to install security devices and comply with safety measures.
- Resolved maintenance issues in line with relevant procedures.
Operations Administrator
Clarkson Evans Ltd
Gloucester, Gloucestershire
2017.02 - 2019.01
- Analysed financial data to track and achieve budget targets.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Handled motor claims within the fleet department and processed accident repair cases
- Support Operations Director as part time PA
Education
GCSEs -
Chosen Hill School
Gloucester 1998.09 - 2003.06
Skills
- Building inspections
- Building systems understanding
- Facilities staff recruitment
- Facilities contractor management
- Commercial property management
- Building maintenance management
- Schedule management
- Engaging leadership style
- Facility management
- Department management
- Strategic planning
Timeline
Facilities Manager
Clarkson Evans Ltd
2023.01 - Current
Property Manager
Clarkson Evans Ltd
2021.05 - 2023.01
Property Supervisor
Clarkson Evans Ltd
2020.11 - 2021.05
Property Officer
Clarkson Evans Ltd
2019.01 - 2021.05
Operations Administrator
Clarkson Evans Ltd
2017.02 - 2019.01
GCSEs -
Chosen Hill School
1998.09 - 2003.06