Rebecca Thomas
Rhoose,Vale of Glamorgan
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
16
16
years of professional experience
4040
4040
years of post-secondary education
Work history
Assistant Service Manager
Cartrefi Cymru
, Vale of Glamorgan
05.2025 - Current
- Maintained detailed records for accurate reporting and analysis.
- Promoted company services during marketing events leading to increased visibility.
- Improved customer service by implementing new protocols.
- Fostered positive work environment through team building activities.
- Managed daily operations ensuring seamless service delivery.
- Facilitated regular meetings to keep staff informed about updates and changes.
- Coordinated team schedules for smooth operations.
- Collaborated with other departments for effective problem solving.
- Scheduled meetings, conferences and appointments.
Service Manager
Cartrefi Cymru
06.2022 - 05.2025
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
- Led team meetings to set performance goals and review progress regularly.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Coordinated staff development training to improve overall service delivery.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Delegated tasks effectively to maximise team potential and productivity.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Ensured medication adherence by administering prescribed drugs under the guidance of healthcare professionals.
- Directed activities of staff to maximise service availability and play to teams' strengths.
Care support worker
Cartrefi Cymru
01.2009 - 06.2022
- Conducted regular checks throughout night shifts ensuring the safety of residents.
- Supported mobility-impaired patients, fostering independence while ensuring safety.
- Managed anxiety or agitation in patients through calming techniques and strategies.
- Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
- Documented all care provided accurately, improving communication amongst team members.
- Addressed dietary needs by preparing nutritionally balanced meals.
- Attended to basic medical needs, ensuring prompt professional attention when required.
- Collaborated on multidisciplinary teams for comprehensive patient care.
- Facilitated social activities for improved mental stimulation and engagement.
- Worked closely with families, providing updates on loved ones' wellbeing.
- Enhanced patient dignity with respectful personal care assistance.
- Monitored changes in behaviour or health status to alert medical professionals promptly.
- Assisted with daily living activities, enhancing residents' comfort and well-being.
- Assisted with housekeeping tasks, creating a tidy environment conducive to healing.
- Encouraged participation in recreational activities for enhanced quality of life.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Built meaningful rapport with service users with range of conditions.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
- Assisted service users to obtain and access community resources.
Education
QCF Level 3 Health and Social Care (Adults) -
ACT
QCF Level 2 Health and Social Care (Adults) -
ACT
Skills
- Staff supervision
- Performance monitoring
- Team Leadership
- Data Entry
- First-aid certified
- Self-motivation
- Data confidentiality
- Meeting planning
- Risk Management
- Time-management
- Proactive approach
- Positive attitude
- Effective communication
- Adaptable to changing situations
- Medication Administration
- Care plan management
- Record-keeping
- Manual handling training
Timeline
Assistant Service Manager
Cartrefi Cymru
05.2025 - Current
Service Manager
Cartrefi Cymru
06.2022 - 05.2025
Care support worker
Cartrefi Cymru
01.2009 - 06.2022
QCF Level 3 Health and Social Care (Adults) -
ACT
QCF Level 2 Health and Social Care (Adults) -
ACT
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