Rebecca Thomas

Hybrid

Project Confidential

• Contributing to project completion by overseeing IS0 standards tracking for critical documents throughout the documentation lifecycle.
• Supporting quality standards through the utilization of EDMS systems such as : ACC & Procore to ensure Documentations, Schematics drawings ITPS and FATs are correctly formatted, revised and content proof.
• Ensuring regulatory compliance for all company documents by conducting regular Document Control audits and making necessary updates, were necessary
• Provided exceptional customer service to internal stakeholders through prompt attention to inquiries regarding documentation requirements, statuses, or revisions through the use of Excel Trackers.
• Collaborated quality department cross-functional teams to establish standardized documentation procedures, resulting in increased consistency and accuracy.
• Optimized productivity levels by creating automated workflows for routine document management tasks.
• The use of Compass Software to upload Check Sheets and Test Scripts onto Client platform to maintain approval process for Commissioning.
• Collaborating with the Electrical and Civil's Engineering Team to complete the O&M Manual indexing and prepare the O&M documentations. In reparation for Client handover and project completion.

Hybrid

Citibank Canary Wharf Tower Refurb - Project

• Manage document control processes to maintain efficient workflow to support the renovation and completion of the Citibank project
• Analyse and examine detailed Architectural drawings, Specifications, (specs), Schedules, Presentations, Reports, and BIM 3D models
• To ensure all documentations are complying with the IS0 numbering system and project standards
• Utilising EDMS systems such as: ACC & Viewpoint to centralise the documentation system and sent documentation to our Clients, External team, Contractors & Sub-Contractors through a secure and controlled process
• Communicate with the Architects, BIM Coordinators, Project Directors & Package runners
• To prepare and organise Preliminary (Stage 3), Tender (Stage 4), Construction (Stage 5) controlled documentation packages
• Throughout the week ensuring they are issued to the external team by the project deadline every Friday
• Updating our project records of new or issued controlled documentation via the internal data management systems and Excel.

Hybrid

HS2 - Project

• Processing Document numbers through eb (Bently), an IS0 9001 Quality Management System
• To identify, organise, access and trace documents through the project systems
• QA checking all SL1 (Sub Documents through Sharepoint Workflow before documents are sent to Contractors and Subcontractors for approval
• Processing and Sending Documents through a Transmittal Coded system called Business Collaborator
• This enables a secure and productive communication chain, between the company and third parties
• Liaising with Quality and Certification Engineers regularly
• To ensure that the Companies Quality Standards and procedures are being met
• Producing Quality Reports with guidance from my Quality Team and highlighting unusual patterns with my Quality Manger
• To ensure standards and procedures are kept within the project framework
• Reviewing Technical Excel Trackers for the Quality Engineering Team
• To improve Autonomy and Deadlines throughout the project.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
• Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
• Provided support for document controls and worked with contract documents.
• Coordinated document exchange between departments, contractors, suppliers, and customers.
• Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
• Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
• Streamlined the document review process by establishing clear communication channels with relevant team members.
• Monitored due dates and deadlines and worked to submit all documents on time or early.

(I worked for Coople Part time/Weekends while working full-time and between any gaps of employement while travelling. )

Working in various different industries and events including: Business Women of year 2018, iconic award 2021 and working as a Brand ambassador for Majestic Wine.

• To increase brand recognition and product sales
• In addition, I worked in office support positions for The Boutique Workplace company
• Catering staff for Weddings, Birthday parties and Start-up events

Achievement: Duration of 6 months I was promoted with an increased salary

(Formally Guarding UK & Security Services Limited)

• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Conducted routine fire drills to ensure compliance with safety regulations and preparedness in case of emergencies.
• Increased tenant retention by consistently providing exceptional customer service and exceeding expectations.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Covering Residential and Commerical sites within London.

• Barratts - Building Coordinator
• AbbyVille Apartment, Barking - Concierge
• One55fenchurch: 155 Fenchurch Street, Bank -Corporate Receptionist CBRE
• 25- 33 Eastcheap, Bank - Corporate Receptionist Derwent Buildings
• 3 - 4 Hardwick street - Building Manager

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Maintained confidentiality of information regarding clients and company.

• Supporting NHS trust sites: Royal London, St Bart's, Mile End and Newham Hospital through.
• logging, managing and delegating Catering, Domestic, Portering and Security jobs within a highly pressured environment with calls of up to 250 per day.
• Served as point of contact for internal and external customers seeking support and information.
• Maintained working conditions of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.