Summary
Overview
Work history
Education
Skills
Timeline
Generic

Rebecca Tedds

Birkenhead,Merseyside

Summary

Highly organised and dependable administrator with over 18 years of experience providing administrative, customer service and sales support. Strong background in maintaining accurate records, managing documentation, supporting day-to-day operations and delivering a professional service to both colleagues and customers. Proficient in Microsoft Office, CRM systems and digital filing, with a strong eye for detail and the ability to manage multiple priorities effectively. Now seeking a new challenge within an administrative role where extensive experience and a professional, efficient approach can make a positive contribution.

Overview

18
18
years of professional experience

Work history

Lead Administrator

The Access Group t/a CPL Learning
Birkenhead, Merseyside
2008.01 - Current

• Provide high-level administrative support to both customers and colleagues

• Maintain accurate records, documentation and digital filing systems in line with business requirements

• Support sales administration processes and assist with day-to-day operational tasks

• Handle customer and internal queries professionally, ensuring a high standard of service

• Use Microsoft Office, CRM platforms and internal systems to manage information efficiently

• Prioritise a varied workload, meet deadlines and maintain accuracy across all administrative duties

Education

Diploma of Higher Education - Management in the Business Skills Sector

Remit Group Ltd
Birkenhead
06.2017

NVQ Level 3 - Contact Centre Operations

Alliance of Sector Skills Councils
Birkenhead
03.2013

NVQ Level 3 - Business & Information Technology

Alliance of Sector Skills Councils
Birkenhead
09.2011

NVQ Level 3 - Business Administration

Sysco Business Skills Academy
Birkenhead
12.2009

NVQ Level 2 - Business Administration

Sysco Business Skills Academy
Birkenhead
10.2008

Skills

Administrative support and office coordination

Customer service communication

Sales administration

Document control and records management

Microsoft Word, Excel and Outlook

CRM and database management

Correspondence and email handling

Digital filing and data accuracy

Workload prioritisation and time management

Professional communication and attention to detail

Timeline

Lead Administrator

The Access Group t/a CPL Learning
2008.01 - Current

Diploma of Higher Education - Management in the Business Skills Sector

Remit Group Ltd

NVQ Level 3 - Contact Centre Operations

Alliance of Sector Skills Councils

NVQ Level 3 - Business & Information Technology

Alliance of Sector Skills Councils

NVQ Level 3 - Business Administration

Sysco Business Skills Academy

NVQ Level 2 - Business Administration

Sysco Business Skills Academy
Rebecca Tedds