Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Rebecca Taylor

Dundee

Summary

Results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance and looking to take a on challenging new role harnessing interpersonal skills, collaboration and problem-solving and continue to be driven to deliver high-quality service and consistent results.

Overview

15
15
years of professional experience
6048
6048
years of post-secondary education

Work history

Mortuary Manager

NHS Tayside
Dundee, Dundee City
06.2022 - Current
  • Facilitated staff training, resulting in better service throughout the department.
  • Identified growth opportunities through comprehensive market research regarding new technologies, system's and equipment.
  • Liaised with suppliers to ensure timely deliveries.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Optimised resource allocation allowing for reduced stock shortages and maintained inventory control throughout the department for increased productivity.
  • Boosted department efficiency by streamlining operational processes.
  • Delegated tasks efficiently to maximise productivity.
  • Led performance reviews, identified areas for improvement.
  • Coordinated cross-departmental collaboration between the laboratories and mortuary for improved workflow.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Represented organisations at seminars, conferences and business events.
  • Controlled resources by department or project and tracked use in the Purple Matrix Eden Application.
  • Facilitated smooth operations by coordinating with funeral directors and bereavement services.
  • Followed legal requirements during handling of personal effects belonging to deceased individuals, ensured complete transparency.
  • Ensured dignity and respect for deceased individuals by following ethical practices.
  • Collaborated effectively with medical professionals to gather pertinent information regarding the deceased.
  • Preserved the integrity of specimens collected from autopsies, facilitating accurate diagnoses.
  • Prepared bodies for viewings to help families in their grieving process.
  • Aided grieving families with compassionate communication about post-mortem processes.
  • Adhered strictly to health regulations during embalming processes, achieved safe working environment.
  • Calibrated laboratory equipment for accurate analysis and results.
  • Reviewed incoming biological samples for correct labelling, registration and patient information.
  • Communicated with patients, families and health care professionals with professionalism.

Mortuary Assistant

NHS Tayside
Dundee, Dundee City
08.2017 - 06.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness, willingness to help and prepared bodies for viewings to help families in their grieving process.
  • Facilitated smooth operations by coordinating with funeral directors and bereavement services.
  • Followed legal requirements during handling of personal effects belonging to deceased individuals, ensured complete transparency.
  • Improved operational efficiency with routine maintenance of mortuary equipment.
  • Ensured dignity and respect for deceased individuals by following ethical practices.
  • Collaborated effectively with medical professionals to gather pertinent information regarding the deceased.
  • Preserved the integrity of specimens collected from autopsies, facilitating accurate diagnoses.
  • Aided grieving families with compassionate communication about post-mortem processes.
  • Collected tissue samples to assist in determining cause of death.
  • Updated patient records consistently for easy access and accuracy.
  • Assisted pathologists for autopsy procedures ensuring accurate results.
  • Maintained hygiene and safety standards by sterilising equipment and work areas.
  • Managed paperwork, streamlined administrative procedures.
  • Prepared comprehensive documentation for each case handled, promoted accountability and transparency.
  • Adhered strictly to health regulations during embalming processes, achieved safe working environment.
  • Set up and maintained laboratory equipment to prevent damage and proper functioning.
  • Reported results to medical practitioners and other health professionals.
  • Prepared specimens for analysis by cultivating, isolating and identifying microorganisms.

Transfusion Support Assistant

National Services Scotland (NHS)
Dundee, Dundee City
01.2016 - 01.2018
  • Maintained office cleanliness; fostered a tidy and productive work environment.
  • Facilitated seamless operations through orderly management of resources.
  • Streamlined communication for improved team collaboration.
  • Photocopied and printed documents as required; prepared materials for presentations or reports.
  • Organised necessary paperwork for meetings; supported efficient decision-making processes.
  • Coordinated staff schedules, resulting in increased productivity.
  • Purchased office supplies as needed, preventing shortages that could disrupt workflow.
  • Dealt with correspondence, ensuring clear and effective communication throughout the organisation.
  • Handled sensitive information discreetly; upheld company confidentiality policies.
  • Entered data accurately into company systems; maintained up-to-date records.
  • Assisted colleagues with day-to-day tasks, promoting a collaborative work environment.
  • Enhanced office efficiency by organising files and documentation.
  • Scheduled appointments, fostering efficient time management within the team.
  • Worked with discretion and maintained confidentiality for compliant support services.
  • Responded quickly to urgent admin tasks, helping to support efficient staff operations.
  • Maintained cleanliness standards, enhancing the safety of all procedures.
  • Assisted in conducting donor medical history screenings for safer transfusions.
  • Collaborated effectively with multidisciplinary healthcare teams, ensuring comprehensive patient care.
  • Adhered to strict health regulations to protect both donors and recipients from potential risks.
  • Prepared collected samples for transport to laboratory within strict timelines.

Clerical Officer Medical Records

NHS Tayside
Dundee, Dundee City
10.2013 - 05.2017
  • Performed word processing tasks for creation of necessary documents.
  • Prepared reports, leading to informed decision making.
  • Handled correspondence with prompt response times..
  • Completed bank transactions for company expenses,.
  • Maintained well-organised filing system, improving document accessibility.
  • Provided clerical support to management staff for efficient operations.
  • Streamlined workflow to enhance productivity.
  • Ensured accuracy with meticulous data entry tasks.
  • Maintained confidentiality by ensuring adherence to GDPR standards across all tasks.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • Archived healthcare records for deceased individuals and those meeting specific criteria.
  • Maintained indices of health records for protection and timely storage and retrieval.
  • Followed required policies and protocols regarding medical releases to authorised persons or agencies.
  • Supervised and directed clerical teams in proper maintenance, organisation and updating of medical records.
  • Streamlined retrieval process for medical records to improve efficiency.
  • Responded to written requests for medical information professionally, ensuring regulatory compliance at all times.
  • Communicated promptly with healthcare professionals for clarification on unclear entries, thereby ensuring accurate record keeping.
  • Handled sensitive information discreetly under strict protocols, maintaining trust between the hospital and its patients.
  • Fulfilled requests for patient information from physicians and other healthcare providers accurately.
  • Proofread records for completeness and accuracy before filing them away systematically.
  • Maintained up-to-date patient records, enhancing the quality of care.
  • Used on-site and off-site storage to manage health records, minimising data losses from breaches.

Hairstylist

Mode Hairdressing
Dundee, Dundee City
02.2011 - 10.2013
  • Managed appointment schedules efficiently to accommodate maximum number of clients.
  • Pioneered new styling ideas, keeping the salon's offerings fresh and trendy.
  • Collaborated closely with other stylists, fostering a team-oriented atmosphere.
  • Educated clients on proper hair care routines, enhancing their overall experience.
  • Exhibited proficiency in various hair treatments, increasing repeat business.
  • Demonstrated excellent communication skills to understand client requirements accurately.
  • Regularly updated knowledge of latest industry trends for improved services.
  • Maintained up-to-date records of clients' preferences for personalised service on return visits.
  • Performed hair consultations to determine suitable styles and treatments for individual clients.
  • Boosted salon reputation with high-standard hair colouring techniques.
  • Developed loyal customer base through personalised service and attention to detail.
  • Ensured cleanliness and hygiene of the workspace, maintaining a professional environment.
  • Improved salon efficiency with effective time management skills.
  • Participated actively in staff training sessions, constantly improving own skill set.
  • Enhanced client satisfaction by providing expert hairstyling advice.
  • Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
  • Promoted products and services on social media platforms, increasing potential client engagement.
  • Managed appointments and schedules to smooth workflow.
  • Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
  • Trained junior stylists to create high-performing salon teams.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Pre-booked returning client appointments to foster continued loyalty.
  • Supervised staff performance in absence of management, maintaining faultless salon services.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.

Education

NVQ Level 3 - Leadership and Management

NHS Scotland

SVQ Level 3 - Business and Administration

NHS Scotland

SVQ Level 2 - Business and Administration

NHS Scotland

Skills

  • Leadership in diverse environments
  • Technical proficiency
  • Knowledge of regulatory standards
  • Microsoft office suite proficiency
  • Staff recruitment
  • Mentoring and coaching
  • Time efficiency
  • Health and Safety Compliance
  • Leadership skills
  • Public speaking
  • Training and Development
  • Database management

References

References available upon request.

Timeline

Mortuary Manager

NHS Tayside
06.2022 - Current

Mortuary Assistant

NHS Tayside
08.2017 - 06.2022

Transfusion Support Assistant

National Services Scotland (NHS)
01.2016 - 01.2018

Clerical Officer Medical Records

NHS Tayside
10.2013 - 05.2017

Hairstylist

Mode Hairdressing
02.2011 - 10.2013

NVQ Level 3 - Leadership and Management

NHS Scotland

SVQ Level 3 - Business and Administration

NHS Scotland

SVQ Level 2 - Business and Administration

NHS Scotland

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Rebecca Taylor