REBECCA TAOUK
London
Summary
An innovative, people-focused and results-driven professional with 10 years of support and development lead roles, within Australia's retail and hire industries. Building professional support ecosystems, demonstrating high-level accuracy and maintaining a seamless day-to-day environment.
Overview
11
11
years of professional experience
Work History
Travelling
Latin America
05.2023 - 11.2023
Operations Manager
GTH Equipment
01.2023 - 05.2023
- Developing and mapping the end-to-end hire process, creating a seamless operations workflow
- Overseeing the creation and delivery of over 300 live contracts daily
- Guiding a cross-functional team of 17, by prioritising one-on-one support and a collaborative environment
- Identifying and mitigating operational risks, incorporating safety protocols, and ensuring compliance with regulatory requirements
- Coordinating with various departments to ensure accurate inventory levels within the hire life cycle, optimising space and availability
- Upholding a clear and prompt communication channel with customers, ensuring effective resolution of inquiries and concerns
- Collaborating with senior management to set strategic goals and objectives for the operations department
Woolworths Career Summary
10 years
Category Buying Assistant
Woolworths HQ
10.2017 - 12.2022
- Maintaining data with high integrity, within multiple data systems, including Salesforce, SAP ERP and Excel
- Presented and led a QR-code transition for our suppliers, this included understanding their parameters and guiding them through onboarding while maintaining their timelines. This project closed the gap in fresh product traceability, leading to a business-wide adoption
- Maximized net growth within the category by scoping out suppliers and their trending products, ensuring a consistent relevant offer within a continuously evolving market while adding to the total range.
- Demonstrating critical thinking within my analyses, by applying business-aligned strategies when addressing large-scale challenges and future forecasting
- Leading Country of Origin Labelling transition on behalf of the category and successfully delivered 350 compliant products
- Maintaining effective ecosystems with commercial operations, distribution teams, and external stakeholders
Business Coordinator (Secondment)
Woolworths HQ
10.2019 - 06.2020
- Developing innovative and engaging learning material, including personal development programs for the commercial team
- Engaging with multiple internal and external IT teams to facilitate and deliver system enhancements
- Extracting data and analysing over 10,000 promotional deals weekly, to ensure pricing integrity of the business
- Creating a commercial knowledge portal, optimising learning accessibility for 64 teams
- Onboarding up to 30 new team members with up-to-date material and support to ensure a successful launch into their perspective teams
- Coordinating events and conferences, offering support with set-up and resources to guarantee smooth operations
- Building and maintaining healthy ecosystems with over key stakeholders to ensure best outcome for commercial business
Customer Service Manager
Woolworths
01.2014 - 09.2017
- Leading the culture of delivering exceptional service to over 15,000 customers
- Recruiting 160+ new store team members
- Planning and executing accurate merchandising displays, delivering profitable results
- Strategising and implementing a customer-driven weekly roster to accommodate over $1M sales per week
- Utilising effective and swift resolutions when addressing customer enquiries
- Facilitating one-on-one and group training sessions, enabling and certifying teams
Customer Service Assistant/Supervisor
Woolworths HQ
07.2012 - 01.2014
Education
A-Levels -
Rooty Hill Secondary
2013
Skills
- Data Analysis
- Effective and professional communication
- Policies and procedures implementation
- Stakeholder relationship maintenance
- Leading project forums
- Change Management
- MS Office Suites
- Google Applications
- Salesforce
References
Available upon request
Timeline
Travelling
Latin America
05.2023 - 11.2023
Operations Manager
GTH Equipment
01.2023 - 05.2023
Business Coordinator (Secondment)
Woolworths HQ
10.2019 - 06.2020
Category Buying Assistant
Woolworths HQ
10.2017 - 12.2022
Customer Service Manager
Woolworths
01.2014 - 09.2017
Customer Service Assistant/Supervisor
Woolworths HQ
07.2012 - 01.2014
Woolworths Career Summary
10 years
A-Levels -
Rooty Hill Secondary
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