Summary
Compassionate and experienced in customer service. Offering ten years working in public facing roles in a variety of settings from policing the public to engaging with stakeholders as a Natural Resources Wales employee. Experienced in proactively working to anticipate client needs and addressing them with a strong attention to detail.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Carer
Home Instead
01.2024 - Current
- Establishing relationships built on trust to allow elderly clients to live with optimal health. Providing prescription medication, personal care and companionship.
Cattery assistant
Bryn Difyr Cattery
08.2023 - Current
- Administration duties include taking bookings, greeting customers, account management, and responding to queries.
- Creating media content with the aim of expanding the businesses social media and number of customers.
People and Places Officer
Natural Resources Wales
01.2023 - 06.2023
- Provided support to the Area Statement team, for example by working as a partner on the Public Service Boards to deliver Well being plans across Wales.
- Liaised with stakeholders to encourage collaborative work within North East Wales. Facilitating meeting rooms and attendees. Distribution of meeting notes to relevant stakeholders.
- Worked alongside experts in conservation, fisheries, forestry.
Police constable
Merseyside Police
02.2020 - 01.2023
- Duties were protecting and serving the public, investigating crime, preventing crime and maintaining peace.
- Policing response and resolution calls involved responding to emergencies. The role was varied and every day was the unexpected.
- Developing skills in managing conflict, remaining empathetic and leading fair investigations of crime.
- Remain professional under unusual circumstances and deal with consequential emotions in effective ways by communicating with team members.
- Team collaboration to execute warrants for people or addresses. Requiring clear communication, division of roles and leadership. Roles were rotated depending on the task.
- Values included confidentiality, honesty, integrity, communication.
Barmaid
The Pack Horse Pub
08.2015 - 01.2020
- Responsibilities included making drinks to high standards, taking payments, maintaining stock, managing deliveries, resolving conflict between customers and resolving staff complaints.
- Developed communication skills with wide range of people due to longevity behind the bar.
Education
BSc Geography -
- Relevant modules studied: Energy, Economy and Environment; The causes and consequences of environmental radioactivity; numerical skills and Interacting Landscapes: Biogeography and Geomorphology.
- Experience of using GIS and excel through the modules spatial analysis and geographic information systems, and GIS: Principles and Practice.
A-Levels -
09.2014 - 06.2016
- Geography - A*
- Geology - A
- Biology - B
Skills
- Confident public speaker and developed strong communication skills through policing
- Calm and collected under pressure and change
- High degree of IT literacy on MS Office applications
- Practical experience of managing small family business in all aspects, such as administration, account management and marketing
References
References available upon request.
Timeline
Carer - Home Instead
01.2024 - Current
Cattery assistant - Bryn Difyr Cattery
08.2023 - Current
People and Places Officer - Natural Resources Wales
01.2023 - 06.2023
Police constable - Merseyside Police
02.2020 - 01.2023
Barmaid - The Pack Horse Pub
08.2015 - 01.2020
Winstanley College - A-Levels,
09.2014 - 06.2016
Lancaster University - BSc Geography,