Rebecca Stringer
Knaresborough,England
Summary
I demonstrate exceptional time management and call management skills, ensuring efficient sales administration and seamless telephone communication. Committed to delivering high-quality service and enhancing customer satisfaction. I am knowledgeable about customer service, teamwork, and basic administrative tasks, with proactive approach to challenges.
Overview
13
13
years of professional experience
Work history
Sales administrator
Lawton Brook
Knaresborough, North Yorkshire
02.2025 - 09.2025
- Provided exceptional administrative support to ensure seamless sales operations.
- Attention to detail, teamwork, problem-solving
- Monitored stock levels and informed reception for timely replenishment.
- Created handover packs for customers collecting vehicles.
- Set up payment forms for accounts to pay for vehicles coming in to stock and settlements.
- Coordinated with the sales team to enhance productivity.
- Maintained effective communication between sales and other departments.
- Created vehicles invoices for purchase and sales.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Sales receptionist
Oracle Finance
Knaresborough, North Yorkshire
10.2021 - 02.2025
- Carried out day-to-day duties accurately and efficiently.
- Managed over 100 customer calls per day.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Daily franking of post.
- Coordinated settlements, ensuring timely completion of the process.
- Improved efficiency and productivity by acquiring new skills.
- Booking hotels for managers visiting other office locations.
Receptionist
Harrogate Volkswagen
Knaresborough, North Yorkshire
05.2014 - 09.2021
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Handled appointment scheduling to ensure smooth daily operations.
- Kept reception area clean and neat to give visitors positive impression of the company.
Receptionist
Harrogate Audi
Knaresborough, North Yorkshire
09.2012 - 05.2014
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Completed data entry tasks whilst adhering to strict deadlines.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted senior administrators to effectively coordinate events.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
Education
Diploma of Higher Education - Travel and Tourism
York College
York 09/2011 - 06/2013
GCSEs -
King James School
Knaresborough, North Yorkshire 09/2005 - 06/2011
Skills
- Billing and invoicing
- Customer service
- Order processing
- Time management
- Call management
- Sales administration
- Telephone communication
References
HR for Oracle Finance and Lawton Brook
Rachel O‘Rouke
Tel - 01423 795800
Email - hr@oraclefinance.co.uk
Affiliations
- I enjoy spending my free time with my partner and our two children, making the most of family days out whenever we can. Whether it's exploring new places, cheering on Leeds United, or planning our next travel adventure, we love creating memories together. Travel is a big passion of ours, and we’re always looking for the next opportunity to discover somewhere new.
Timeline
Sales administrator
Lawton Brook
02.2025 - 09.2025
Sales receptionist
Oracle Finance
10.2021 - 02.2025
Receptionist
Harrogate Volkswagen
05.2014 - 09.2021
Receptionist
Harrogate Audi
09.2012 - 05.2014
Diploma of Higher Education - Travel and Tourism
York College
09/2011 - 06/2013
GCSEs -
King James School
09/2005 - 06/2011