Rebecca Stone
Binley,Coventry
Summary
Accomplished leader specialising in team development, operational excellence, and customer experience management. Expertise in data-driven decision making, workforce planning, and performance optimisation. Proven ability in trade union collaboration, and negotiation. Strong skills in stakeholder engagement and relationship building to align strategic goals and drive organizational success.
Overview
11
11
years of professional experience
Work history
Area Station Manager
Chase and Stour Valley South
, West Midlands
11.2023 - 09.2025
- Cultivated strong relationships with key stakeholders to drive business growth.
- Streamlined interdepartmental communication, fostering collaboration and efficiency.
- Implemented new procedures, enhancing operational performance across stations.
- Organised special events to boost community engagement and station visibility.
- Liaised with local authorities to address public security and safety concerns.
- Managed employee performance reviews, promoting professional development within the team
- Balanced administrative duties while overseeing daily station operations.
- Championed business objectives, promoting leadership among frontline management.
- Enhanced relationships with trade union colleagues
Stations Strategy Manager
Avanti West Coast
11.2022 - 11.2023
- Secured new business partnerships through persuasive proposals, driving organisational growth.
- Managed stakeholder expectations to ensure strategic alignment across departments.
- Developed strategic plans for effective problem resolution and informed decision-making.
- Fostered strong relationships using targeted communication strategies.
- Conducted comprehensive research and provided thought leadership in areas of expertise.
- Collaborated with analysts for scenario planning and strategic forecasting.
- Supported daily project operations to efficiently meet margin goals.
Station Manager
Avanti West Coast
Solihull, West midlands
05.2020 - 11.2022
- Boosted revenue by monitoring ticket sales and ensuring full gate line functionality.
- Facilitated professional development through management of performance reviews.
- Enhanced collaboration by streamlining communication between departments.
- Ensured compliance with safety regulations in line with rail industry standards.
- Oversaw daily operations to maintain smooth station functionality.
- Increased community engagement through organisation of special events.
- Delivered exceptional service to passengers, improving station's public image.
- Contributed to prudent financial management by assisting in budget formulation.
Team Leader
Avanti West Coast/Virgin Trains
Coventry
05.2014 - 05.2020
- Oversaw daily operations to ensure platform safety and operational efficiency.
- Facilitated daily task coordination, enhancing overall team workflow.
- Implemented performance reviews, identifying improvement opportunities for each team member.
- Maintained clear communication with team members throughout shifts.
- Resolved customer issues effectively, increasing overall satisfaction.
- Displayed energy and enthusiasm in a fast-paced environment.
- Completed reports and one-to-ones on team members' performance.
Education
GCSEs -
Arden School
Knowle, Solihull 04.2001 - 05.1998
NVQ level 2 and 3 - Leisure and Tourism
Solihull College
NOCN Communication and Study Skills for Trade Union Representatives - undefined
Birmingham College
NOCN Effective Change in Health and Safety - undefined
Birmingham College
NOCN Developing Safety Representatives' Skills - undefined
Birmingham College
NOCN Trade Union Today QCF using Media Communications Skills for Trade Union Representative - undefined
Northern College
The Certificate in Assessing Vocational Achievement - undefined
KOPTA
Accredited Leadership Part 1/2 - undefined
John Adair Leadership Model
Managing Risks and Risk Assessment at Work - undefined
NEBOSH
Step Forward Women in leadership Programme - undefined
Design Thinking Course - undefined
Level for Internal Quality Assurance Assessment Processes and Practice - undefined
Skills
- Leadership and team development
- Operational excellence
- Customer experience management
- Data-driven decision making
- Workforce planning and performance
- Sustainability and environmental awareness
- Gate line management
- Consistent delivery
- Trade union collaboration
- Collective bargaining and negotiation
- Stakeholder engagement and relationship building
- Strategic alignment of goals
References
Available upon request.
Affiliations
- Hiking and walking
- Holidays
- My Children
Timeline
Area Station Manager
Chase and Stour Valley South
11.2023 - 09.2025
Stations Strategy Manager
Avanti West Coast
11.2022 - 11.2023
Station Manager
Avanti West Coast
05.2020 - 11.2022
Team Leader
Avanti West Coast/Virgin Trains
05.2014 - 05.2020
GCSEs -
Arden School
04.2001 - 05.1998
NVQ level 2 and 3 - Leisure and Tourism
Solihull College
NOCN Communication and Study Skills for Trade Union Representatives - undefined
Birmingham College
NOCN Effective Change in Health and Safety - undefined
Birmingham College
NOCN Developing Safety Representatives' Skills - undefined
Birmingham College
NOCN Trade Union Today QCF using Media Communications Skills for Trade Union Representative - undefined
Northern College
The Certificate in Assessing Vocational Achievement - undefined
KOPTA
Accredited Leadership Part 1/2 - undefined
John Adair Leadership Model
Managing Risks and Risk Assessment at Work - undefined
NEBOSH
Step Forward Women in leadership Programme - undefined
Design Thinking Course - undefined
Level for Internal Quality Assurance Assessment Processes and Practice - undefined
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