Rebecca Stokes

Using my financial difficulty knowledge to understand and apply the correct solution for our employed, unemployed and self employed customers.

supporting customers in our legal department that are vulnerable and need sensitive support.

ensuring the outcome for the customer is fair and sustainable for their circumstances.

completing budgets for customers and keying term extensions and capitalisation for customers .

Training and coaching new starters via Microsoft teams.

Help customers in financial difficulty in branch. Working callaboratively with colleagues to attract and retain customers and deepen their relationship with the bank.

• Assessed customer hair texture, treatment history and desired outcome to determine services required.
• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
• Managed own diary and books.