Rebecca Smith
Carterton,UK
Summary
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Dog Walker and Pet Sitter
Bex’s Paw Patrol
Carterton, Oxfordshire
01.2019 - 06.2026
- Cleaned up after dogs during walks keeping public spaces tidy.
- Displayed excellent time management skills to meet all scheduled appointments punctually.
- Established trust with dogs using patient approach, fostering strong relationships with pets under care.
- Delivered timely service to ensure dogs' health and wellbeing.
- Built rapport with clients by meeting their individual pet care needs.
- Utilised understanding of different breeds' behaviour in handling dogs, enhancing safety and enjoyment on walks.
- Ensured proper hydration of dogs during long walks, improving overall health.
- Conducted initial meet-and-greet sessions with new clients building a professional relationship based on trust.
Complaints Investigator
Abbott
Witney, Oxfordshire
06.2024 - 12.2025
- Conducted thorough investigations into returned products, ensuring accuracy and efficient resolution of issues
- Adhered to company policies and procedures regarding product specifications and standards
- Collaborated with team members to streamline workflow, enhancing overall efficiency
- Worked effectively under tight deadlines while maintaining attention to detail
- Participated in training programmes to strengthen skills in machine operation and quality control techniques
- Performed routine maintenance on equipment to ensure proper functionality
Customer Assistant
The Entertainer
Witney
04.2014 - 05.2014
- Stocked shelves regularly for easy access to products by customers.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Assisted customers with product selection to ensure satisfaction.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Provided excellent customer service to ensure repeat business.
Stockroom Assistant
Boots
Witney, UK
03.2013 - 05.2013
- Managed and handled stock on shop floor and in warehouse
- Ensured smooth operations with precise organisation of stockroom.
- Assisted in regular stock takes for accurate inventory count.
- Maintained clean, organised workspace to support efficient operations.
- Performed routine maintenance tasks around stockroom area.
- Engaged directly with customers to improve shopping experience and address inquiries.
- Displayed effective communication skills while assisting customers and team members.
- Provided excellent customer service whilst retrieving items from the back room on demand.
- Organised product displays according to store guidelines and promotional events to attract customer attention.
Education
A-Levels - Photography, Graphic Design & Media Design
Carterton Community College
Carterton 09.2011 - 06.2013
Skills
- Time Management
- Organisational Skills
- Decision-Making Skills
- Communication
- Teamwork Skills
- Active Listening
- Negotiation
Additional information
- A conscientious and dedicated individual, open to new challenges and constantly achieving goals.
- Practical, always ready to listen and quick to learn new tasks and skills.
- I have retail, sales and customer service experience.
- I am available to start work immediately.
- Key Skills
- Good written and verbal communication skills
- Always willing to learn new skills and achieve new goals
- Strong organiser
- Dedicated and hardworking
- Full qualifications in Health and Safety, Fire Safety and Customer Service
- Creative and artistic
References
References available upon request.
Timeline
Complaints Investigator
Abbott
06.2024 - 12.2025
Dog Walker and Pet Sitter
Bex’s Paw Patrol
01.2019 - 06.2026
Customer Assistant
The Entertainer
04.2014 - 05.2014
Stockroom Assistant
Boots
03.2013 - 05.2013
A-Levels - Photography, Graphic Design & Media Design
Carterton Community College
09.2011 - 06.2013