Summary
Overview
Work history
Skills
Timeline
Generic

Rebecca Smith

York

Summary

Dedicated entrepreneur with background in the hospitality industry. Skilled in customer service offering strong organisational and leadership skills. Proven ability to adapt and succeed in diverse, challenging environments.


Available for roles within the customer service, hospitality and creative sector.

Overview

11
11
years of professional experience

Work history

Freelance Creative

Self
York
03.2022 - Current

With bereavement, I have rebuilt my life to adapt and I am driven to utilise my skills to achieve a harmonious freelance career in the creative sector.


This currently includes developing voiceover experience, within a home studio.


I can follow directorial guidance and work under tight deadlines, delivering high-quality voice overwork for corporate, private and public use. I am developing professional reels and marketing myself on appropriate websites to source work.


This vocation does not interrupt any additional role or industries which I work with.

Restaurant owner

The Bay Tree
York
06.2019 - 11.2021

An established business bought in 2019. Exchanged from previous owners and adapted to our own culinary style. A country pub in an affluent village with surrounding catchment areas. Supported local breweries and distilleries, maintained good relationships with our suppliers such as Cooper King Gin and worked with local farms to craft seasonal menus, promoting sustainability.


As a small family team, the overall majority of my roles were operational, financial and beverage led whilst my partner, head chef, led the kitchen. Together, we developed and implemented strategies to operate during Covid 19 restrictions and closures and our main achievement was financially surviving the business through to our end of term in November 2021.


We built a loyal customer base, with flourishing reviews and a widespread catchment area which was boosted by my own marketing growth through website and social media. I have a strong analyse of industry trends and a welcoming, efficient approach to service.


Our catering extended toward weddings, in-house events and functions. to which the majority were planned by myself.



Personal license holder

Food and Beverage certificate

First Aid Trained

Fire Marshall


Our lease was terminated on our decision due to the health decline of my partner.



Chef De Rang

Middlethorpe Hall and Spa
York
10.2017 - 06.2019

• Providing exceptional service in the restaurant for breakfast, afternoon tea, lunch and dinner as well as hosting private dining and weddings

• Preparing Mise-en-place

• Supervising and training junior staff

• Hosting at Breakfast Service

• Wine service/Wine flight service

• Providing diners with food and wine descriptions and pairings.

• Serving a la carte menu for breakfast, lunch and dinner. • Serving on the bar, cocktail experience, champagne sabrage trained

Actor

Merlin Entertainments
York
03.2017 - 10.2017

A seasonal, shift based acting role within the York Dungeons


• Quick script learning

• Rehearsing

• Scare Acting

Chef De Rang

Andrew Brownsword Hotels
Cheltenham, Gloucestershire
03.2016 - 01.2017

• Running a section of the restaurant, Michelin

• Preparing Mise-en-place

• Supervising and training junior staff

• Hosting
Restaurant for Breakfast Service

• Wine service/Wine flight service

• Providing diners with food and wine descriptions and pairings

• Catering for Weddings, large functions and private events

• Serving a la carte menu for breakfast, lunch and dinner

• Serving on the bar, making cocktails.

Dining Room Server and Performer

Disney Cruise Lines
Florida
10.2015 - 03.2016

•Prepare mise-en-place
•Following correct US public health procedures to ensure a safe and hygienic working area
•Assigned a specific number of guests for the duration of their cruise, to serve and cater for in the evening at
designated, themed restaurants
•Reach and exceed guest expectations and sales
• Host restaurant areas for breakfast, lunch and dinner
•Entertained using origami and magic tricks
• Micros system use

Chef De Rang

The Grand Hotel
York
03.2014 - 03.2015

• Running a section of the restaurant • Preparing Mise-en-place
• Supervising and training junior staff

• Training day with Andrew Ford, AA Hotel Services

• Hosting Restaurant for Breakfast Service
• Wine service/Wine flight service

Skills

  • Welcome Host Gold
  • AA 5 Star Training
  • Personal Safety Training at Sea
  • Customer Service
  • Mixology and Beverage knowledge
  • Hospitality Management
  • Food and Hygiene level 2
  • Cash handling
  • Business development
  • Stock control
  • Marketing strategy
  • Creativity and innovation
  • Crisis handling
  • Employee training
  • Payroll operations
  • Event planning
  • Recruitment and hiring
  • Food safety understanding
  • Public speaking

Timeline

Freelance Creative

Self
03.2022 - Current

Restaurant owner

The Bay Tree
06.2019 - 11.2021

Chef De Rang

Middlethorpe Hall and Spa
10.2017 - 06.2019

Actor

Merlin Entertainments
03.2017 - 10.2017

Chef De Rang

Andrew Brownsword Hotels
03.2016 - 01.2017

Dining Room Server and Performer

Disney Cruise Lines
10.2015 - 03.2016

Chef De Rang

The Grand Hotel
03.2014 - 03.2015
Rebecca Smith