Rebecca Sheridan
Paisley,Renfrewshire
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Sales Assistant
Dunelm
Paisley, Renfrewshire
11.2022 - Current
- Prepared attractive merchandising displays to showcase promotional products.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Care Support Worker
The Richmond Fellowship
Paisley, Renfrewshire
06.2019 - 12.2021
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Monitored patient symptoms and progress to boost health outcomes.
- Drafted detailed case reports and highlighted important information.
- Engaged in outreach visits to interact with vulnerable families and provide compassion and respect.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Prepared tasty and healthy meals to meet dietary requirements.
- Delivered on care plan goals while responsibly managing client budget.
- Met needs of clients with learning difficulties and handled challenging behaviours.
Waitress/Bartender
Kilty Kilty
Paisley, Renfrewshire
01.2017 - 05.2019
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Supported serving staff with fast, accurate beverage preparation.
Sale Advisor
Superdrug
Glasgow, Glasgow City
02.2015 - 12.2016
- Delivered outstanding customer experiences through attentive care and faultless service.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Accepted card, cash and cheque payments in POS register system.
- Boosted product sales by offering selection guidance to customers.
- Totalled bills using maths skills and maintained accurate till count.
Food Server
McDonald's
04.2013 - 01.2015
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Plated finishing elements such as salads, garnishes and sauces prior to service.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Performed stringent cleaning and disinfecting processes.
- Used kitchen equipment as instructed and to safety protocols.
- Observed health and hygiene standards to minimise food contamination.
Education
Scottish Qualifications Certificate -
Johnstone High School
Renfrewshire 08.2008 - 06.2012
Higher National Diploma -
West Collage Scotland
Paisley 08.2021 -
Skills
- Self-motivated
- Outgoing and enthusiastic
- Outstanding customer service
- Money handling
- Excellent timekeeping
- Customer assistance
Timeline
Sales Assistant
Dunelm
11.2022 - Current
Higher National Diploma -
West Collage Scotland
08.2021 -
Care Support Worker
The Richmond Fellowship
06.2019 - 12.2021
Waitress/Bartender
Kilty Kilty
01.2017 - 05.2019
Sale Advisor
Superdrug
02.2015 - 12.2016
Food Server
McDonald's
04.2013 - 01.2015
Scottish Qualifications Certificate -
Johnstone High School
08.2008 - 06.2012