Rebecca Sears
Norwich
Summary
Data-driven operations professional with experience managing high-performing teams and analysing business performance within fast-paced commercial environments. Currently managing the leading cosmetic counter in the region with a turnover of £1.1M, where I analyse sales and productivity metrics, build forecasting tools, and produce performance reports for senior stakeholders. Experienced in using data to optimise operational processes, improve team productivity, and support hiring and workforce planning. Advanced user of Excel and Google Sheets with experience building automated reporting tools and forecasting models.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Business Manager
Charlotte Tilbury
2024.03 - 2026.03
- Lead operations for a high-volume luxury retail counter generating approximately £1.1M in annual revenue and managing a team of eight.
- Analyse weekly business performance including conversion rate, UPT, ATV and productivity metrics.
- Produce weekly performance reports combining insights from multiple data sources.
- Built an Excel forecasting model using historical sales data to predict peak trading periods and optimise rota planning.
- Streamlined reporting processes through spreadsheet automation.
- Track team productivity and implement data-driven coaching initiatives.
- Lead recruitment, interviewing and hiring decisions for the team.
- Present biannual business plans outlining performance analysis and growth opportunities.
- Collaborate with head office, HR, marketing and buyers.
Lead Events Coordinator
Poke Nom
2023.05 - 2024.03
- Coordinated staffing, logistics and stock planning for events.
- Recruited and trained new team members.
- Monitored sales performance and customer engagement during events.
- Maintained operational processes and compliance standards.
Training Coordinator
Perenco
2022.03 - 2023.05
- Coordinated onboarding for new hires including all training and inductions to ensure full legal competency requirements were met prior to going offshore
- Organised all ongoing training operations across onshore and offshore departments.
- Managed scheduling, compliance tracking and training records.
- Analysed training completion data to ensure regulatory compliance.
- Liaised with HR and managers to coordinate onboarding and training.
Course Administrator
Jarrold Training
2020.01 - 2022.01
- Managed course scheduling, registrations and logistics.
- Maintained course records and analysed feedback data.
- Coordinated resources to support training delivery.
- Enhanced overall course quality with regular review and update of curriculum content.
Lead Sales Associate / Nail Technician
Harvey Nichols
Knightsbridge
2018.01 - 2020.01
- Delivered luxury retail service and exceeded sales targets.
- Managed stock movements and merchandising standards.
Senior Sales Advisor / Department Manager
Topshop
2016.01 - 2018.01
- Managed department operations and analysed sales figures.
- Coordinated stock and led daily floor operations.
Education
A-Levels - Psychology, Sociology, General Studies
City of Norwich School
GCSEs - English Literature, English Language, Maths, Biology, Chemistry, Physics, Geography, Textiles, Religious Education
Notre Dame High School
Skills
- Data Analysis, Excel, Google Sheets, KPI Tracking, Forecasting, Operational Reporting, Workforce Planning, Process Improvement, Recruitment & Interviewing, Stakeholder Communication, PowerPoint, Microsoft Teams
Certification
- GDPR – Data Protection in the Workplace
- Excel (Intermediate)
- Word (Intermediate)
- Social Media Business Skills
Timeline
Business Manager
Charlotte Tilbury
2024.03 - 2026.03
Lead Events Coordinator
Poke Nom
2023.05 - 2024.03
Training Coordinator
Perenco
2022.03 - 2023.05
Course Administrator
Jarrold Training
2020.01 - 2022.01
Lead Sales Associate / Nail Technician
Harvey Nichols
2018.01 - 2020.01
Senior Sales Advisor / Department Manager
Topshop
2016.01 - 2018.01
A-Levels - Psychology, Sociology, General Studies
City of Norwich School
GCSEs - English Literature, English Language, Maths, Biology, Chemistry, Physics, Geography, Textiles, Religious Education
Notre Dame High School