Rebecca Scott
Ireland
Summary
Results-driven professional with over 6 years of experience in the events and customer service industry. Skilled in leadership, partnership working, relationship building, training, coordinating, strategic planning, and project management. Demonstrates adaptability in fast-paced, ever-changing environments, excelling in complex situations. Proven ability to build trust, foster collaboration, and solve problems. Adept at providing exceptional customer experiences while working across various organizational levels .
Overview
7
7
years of professional experience
Work history
Experience and Brand Ambassador Manager
Provincial@Meta
Dublin
07.2021 - Current
- Manage internal event tool, exceeding Service Level Agreement (SLA) targets for event security and BA coordination
- Schedule and train departmental staff, inform clients on program goals, scope, and SLAs
- Contribute to building EMEA-wide training programs for internal and external employees
- Provide administrative and operational support for all internal and external events, including complex event calendar management
- Offer first-level HR support to employees and collaborate on community outreach projects
- Partner with cross-functional teams and event hosts to ensure successful internal events
- Conduct operational initiatives, track metrics, and manage vendor relationships.
Brand Ambassador Lead
Provincial@Meta
Dublin
10.2019 - 07.2021
- Collaborated with the Global Events team on corporate planned events
- Led an emergency task force to resolve major transport crisis during COVID-19
- Managed high-volume travel and expense support, while maintaining transport budget
- Developed global Standard Operating Procedures (SOPs) for alignment and best practices
- Collaborated with clients and cross-functional teams on large internal projects
- Provided weekly reports and metric tracking to senior EMEA management.
Brand Ambassador
Provincial@Meta
Dublin
12.2018 - 10.2019
- Delivered exceptional employee experiences, solving problems and connecting employees with resources
- Coordinated and hosted site tours and visits for stakeholders, enhancing guest experiences
- Maintained contact list for event vendors and guests
- Handled site-specific projects, inventory management, and shipments
- Communicated and escalated security or employee issues to senior management.
Event Specialist
Freelance
Dublin
10.2016 - 12.2018
- Collaborated with various organizations, managing event freelance staff and rostering
- Trained and led freelance staff on vendors' products and services
- Developed and managed a database of temporary workers for multiple vendors
- Contributed to delivering high-level service to customers and clients.
Education
Manual Handling and Fire Chair Evacuation (2021), Mental Health First Aid Training (2020), TUSLA Certified (2019), Leadership Training (2019) -
META
Bachelor of Science - Event Management
DUBLIN TECH UNIVERSITY
DUBLINSkills
- Soft Skills:
- Communication, Time Management, Problem Solving, Facilitation, Stakeholder Management, Customer Service, Client Engagement, Organization, Prioritization, Education, Presentation
- Technical Skills:
- Microsoft Office Suite (Excel, PowerPoint, Word), Google Workspace, Project Management, Transport & Logistics, Planning & Budgeting, Coordination
Accomplishments
Five years ago, upon joining Meta, I noted existing gaps within the Brand Ambassador program and identified areas for improvement. In response, I wrote and implemented company standards, designed procedures, and conducted team training sessions. This initiative also led to gaining widespread acknowledgment across all Meta sites.
Success of the initiative prompted invitations to introduce and implement the program in four key regions: EMEA, LATAM, APAC, and NORAM.
Timeline
Experience and Brand Ambassador Manager
Provincial@Meta
07.2021 - Current
Brand Ambassador Lead
Provincial@Meta
10.2019 - 07.2021
Brand Ambassador
Provincial@Meta
12.2018 - 10.2019
Event Specialist
Freelance
10.2016 - 12.2018
Manual Handling and Fire Chair Evacuation (2021), Mental Health First Aid Training (2020), TUSLA Certified (2019), Leadership Training (2019) -
META
Bachelor of Science - Event Management
DUBLIN TECH UNIVERSITY
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