Rebecca Robson
Washington,Tyne and Wear
Summary
Professional with strong communication and multitasking skills, adept at resolving customer complaints while following company protocols. Proactively implements customer follow-up strategies to enhance service standards and ensure high levels of satisfaction. Holds a second-class honours degree in law, complemented by practical experience. Recognized for a strong work ethic, punctuality, and commitment to continuous learning.
Overview
10
10
years of professional experience
Work history
Customer care coordinator
Barratt Homes
2025.07 - Current
- Assisted in addressing customer queries and resolving complaints to improve satisfaction levels.
- Conducted thorough follow-ups for resolution of outstanding client issues, enhancing customer trust.
- Engaged with homeowners, contractors, and internal teams to facilitate effective communication.
- Analysed issues and prioritised tasks to implement solutions efficiently.
- Managed multiple cases, scheduled appointments, and ensured adherence to deadlines.
- Maintained accurate records for defects, reports, and invoices for better tracking.
- Coordinated with construction and sales teams to enhance customer care.
- Utilised CRM systems, databases, Microsoft Office, and email for streamlined operations.
- Applied knowledge of construction processes and aftercare procedures to enhance service delivery.
Customer Care Coordinator
Bellway Homes
2024.05 - 2025.07
- Assist customers with queries and resolve complaints to enhance satisfaction.
- Facilitate communication with homeowners, contractors, and internal teams through verbal and written correspondence.
- Support issue assessment, task prioritisation, and efficient problem-solving.
- Aid in managing multiple cases, scheduling appointments, and meeting deadlines.
- Collaborate closely with construction teams, sales teams, and suppliers to provide effective customer care.
- Utilise CRM systems, databases, Microsoft Office, and email for communication.
Customer service advisor
Winn Solicitors
2023.05 - 2024.05
- Recorded and updated customer information accurately in database.
- Followed company policies and procedures to ensure compliance.
- Handled high-volume customer queries simultaneously through effective multitasking.
Customer service advisor
Whistl
2017.10 - 2023.05
- Facilitated positive client interactions by enhancing rapport.
- Provided comprehensive insights on product and service advantages.
- Suggested tailored solutions to customers considering unique situations and challenges.
- Demonstrated empathy and patience in customer communications for customised experiences.
- Monitored order statuses and processed refunds for clientele.
- Mitigated aggressive behaviours by employing conflict resolution strategies.
- Utilised time-management abilities to reduce complaint resolution timelines and adhere to regulations.
Waitress assistant
Wearside Farm
2017.04 - 2017.10
- Facilitated communication between kitchen and bar staff to support smooth front of house operations and reduce service delays.
- Assisted in serving meals and drinks, ensuring high presentation and quality standards were met.
- Greeted guests warmly upon arrival, contributing to a welcoming atmosphere.
- Executed bar closing duties, including thorough cleaning, sanitising, and stock replenishment.
Sales Assistant
CeX
2016.04 - 2017.09
- Provided courteous assistance and helpful advice to meet customer needs effectively.
- Accepted and processed various payment methods, including cash, cheque, card, and mobile payments using POS systems.
- Greeted customers and assisted with merchandise selection, accessory identification, and purchase completion.
Education
LLB - Law - 2:1 Second Class Degree
University of Sunderland
Sunderland, SNDBTEC Subsidiary Diploma Level 3 - Distinction* - Business
Sunderland College
Sunderland, SNDGCSEs - Mathematics B
Oxclose Community Academy
Washington, SNDGCSEs - English C
Oxclose Community Academy
Washington, SNDPersonal Information
Driving License: Full driving license
References
References available upon request.
Timeline
Customer care coordinator
Barratt Homes
2025.07 - Current
Customer Care Coordinator
Bellway Homes
2024.05 - 2025.07
Customer service advisor
Winn Solicitors
2023.05 - 2024.05
Customer service advisor
Whistl
2017.10 - 2023.05
Waitress assistant
Wearside Farm
2017.04 - 2017.10
Sales Assistant
CeX
2016.04 - 2017.09
BTEC Subsidiary Diploma Level 3 - Distinction* - Business
Sunderland College
GCSEs - Mathematics B
Oxclose Community Academy
GCSEs - English C
Oxclose Community Academy
LLB - Law - 2:1 Second Class Degree
University of Sunderland