Rebecca Robson
Washington
Summary
Polite and professional individual with exceptional communication and multitasking abilities. Skilled in resolving customer complaints while adhering to company guidelines and taking initiative. Implements proactive customer follow-up to maintain service standards and ensure utmost customer satisfaction. Accomplished student with a second class honours degree in law, coupled with practical experience. Known for a strong work ethic, punctuality, and a strong desire to continuously learn and grow.
Overview
9
9
years of professional experience
Work History
Customer Care Coordinator
Bellway Homes
05.2024 - Current
- Strong ability to handle customer queries, resolve complaints, and ensure satisfaction.
- Confident in liaising with homeowners, contractors, and internal teams both verbally and in writing.
- Ability to assess issues, prioritize tasks, and find solutions efficiently.
- Skilled in managing multiple cases, scheduling appointments, and meeting deadlines.
- Ensuring accurate logging of defects, reports, and invoices.
- Working closely with construction teams, sales teams, and suppliers to deliver effective customer care.
- Experience using CRM systems, databases, Microsoft Office, and email communication.
- Understanding of construction processes, defects, and aftercare procedures.
Customer service advisor
Winn Solicitors
05.2023 - 05.2024
- Registered and updated accurate customer information on database.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Exceeded KPI targets when providing customer support via phone, email and chat.
Customer service advisor
Whistl
10.2017 - 05.2023
- Established positive relationships with clients by going extra mile to build rapport.
- Offered detailed advice on product and service benefits.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Tracked orders and processed refunds for new and existing customers.
- De-escalated aggressive behaviour using effective conflict resolution techniques.
- Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
Waitress assistant
Wearside Farm
04.2017 - 10.2017
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Sales Assistant
CeX
04.2016 - 09.2017
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
LLB - Law - 2:1 Second Class Degree
University of Sunderland
Sunderland, SND07-2024
BTEC Subsidiary Diploma Level 3 - Distinction* - Business
Sunderland College
Sunderland, SNDGCSEs - Mathematics B
Oxclose Community Academy
Washington, SNDGCSEs - English C
Oxclose Community Academy
Washington, SNDSkills
- Dispute resolution
- Office 365 usage
- Writing and editing
- Fast typing speed
- Customer service
- Excellent time management
- Confidentiality
- Patience and composure
- Strong organization
- Customer relationship management
Personal Information
Timeline
Customer Care Coordinator
Bellway Homes
05.2024 - Current
Customer service advisor
Winn Solicitors
05.2023 - 05.2024
Customer service advisor
Whistl
10.2017 - 05.2023
Waitress assistant
Wearside Farm
04.2017 - 10.2017
Sales Assistant
CeX
04.2016 - 09.2017
LLB - Law - 2:1 Second Class Degree
University of Sunderland
BTEC Subsidiary Diploma Level 3 - Distinction* - Business
Sunderland College
GCSEs - Mathematics B
Oxclose Community Academy
GCSEs - English C
Oxclose Community Academy
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