Rebecca Robinson

My role in Alt Han consists of;

• Created robust budgeting systems and introduced cost-saving strategies to support business objectives
• Oversee facilities provided by Alt HAN from receipt through to project completion and acceptance
• Liaise and support Surveyors, CAD designers and Field teams to ensure that all stages of work are completed efficiently and within strict SLA’s
• Provide administrative support to the Client, BNO’s, DNO’s and the end customer
• To support and input into the project reporting, both internal and external
• Receive weekly/monthly approved facilities from Alt HAN and check that minimum agreed information has been received
• Review facility information on ECOES, Google, local authority planning portals and other relevant search sites to confirm the information received and highlight any potential areas of concern
• Engage with third party suppliers, where required, and ensure that SLA’s are being met
• Provide accurate data for generation of Purchase Orders and take responsibility for checking the accuracy before being submitted to the Client
• Support the Alt HAN service delivery manager in planning and coordinating the scale up activity through the mobilisation phase into enduring
• Assist in building, maintaining and improving on an internal electronic filing and archive system
• Provide administration, house-keeping and other support to management and colleagues in the department
• Record stats and produce trackers as agreed with customer’s guidance
• Take full ownership of issues, and to ensure timely, effective resolution
• Prioritise and manage your workload to team and industry timescales

• Site Visits Co- Ordinator is responsible for maintaining relationships, coordinating service delivery, monitoring performance and reporting, and continuously improving processes
• Experienced in coaching, creating a good understanding of tasks and activities for different stakeholder types with varying levels of understanding.
• Wrote reports outlining project progress and results.
• Problem-solving skills, as well as ability to work well under pressure.
• Working at pace to ensure customers needs are met
• scheduling
• Driven to search for continuous improvement.
• Supported team by demonstrating respect and willingness to help.
• Supporting over 177 Site Visits Agents and retaining good relationship.
• The ability to manage large data set, manipulate data to find salient information and act appropriately. Working collaboratively with internal and external stakeholders
• Used Microsoft Word and other software tools to create documents and clear communications, also fluent in SharePoint.
• Proficient in all Microsoft applications including excel.
• I have direct contact with customers with resolving problems and ensuring relationships are kept
• Working towards targets and deadlines.
• Working with account managers and external customers
• Responsible for all Non Half Hourly projects for NatWest and Southern Water.
• Updating database and systems
• Working towards weekly project goals
• Scheduled Site Visit Agents and delegated assignments to adequately cover operational and project requirements.
• Observed safety procedures for personal and co-workers safety.
• Improved efficiency and productivity by acquiring new skills.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Able to work in a complex environment
• Ensure work instructions are updated frequently
• Attention to detail
• Challenged unsafe behaviour in the workplace
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Successfully delivered on tasks within tight deadlines.

• I worked within site Visits team processing daily admin tasks
• Planned to work to meet daily, weekly project goals
• Daily incoming and outbound calls
• Utilized strong decision-making and problem-solving skills
• Followed instructions and took initiative when necessary
• Working well within my team
• Monitoring inbox
• Communicating with site Visit Agents
• Updating database and systems.
• Working with 70 Site Visit Agents
• Recommended process improvements in project management methodologies to enhance workflow efficiency.
• Maximised communication and transparency between clients, internal departments and stakeholders.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Increased customer satisfaction by resolving issues.

• Brought forth a self-motivated attitude
• Communicated effectively within the team
• Utilized strong decision-making and problem-solving skills
• Communicated with customers to resolve the best outcome.
• Coordinated high-volume workflow to complete simultaneous high-value and projects.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Monitored and updated reports on a daily basis
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• I worked within the work management team performing daily tasks
• Worked well independently and on a team to solve problems
• Organized and prioritized work to complete assignments in a timely, efficient manner
• Scheduling Engineers daily routes
• Updating database and systems
• Receiving incoming calls
• Assisting with customer queries
• Remained proactive and constantly took initiative to achieve desired outcomes.