Rebecca Ritchie
Wigston Magna,Leicestershire
Summary
Highly skilled professional with expertise in confidential correspondence, efficient communication, and organisation coordination. Demonstrates a strong understanding of GDPR, regulatory compliance, and financial planning, ensuring adherence to industry standards. Adept at fostering positive customer relations while streamlining processes to enhance operational efficiency. Committed to leveraging skills to support organisational goals and drive success in dynamic environments.
Ambitious individual brings skills in file management and schedule coordination. Thrives in fast-paced environments with keen attention to detail and solid time management skills. Motivated to contribute high-value support to team projects.
Organised and proactive, demonstrating strong communication and problem-solving skills, along with proficiency in office software and time management. Capable of streamlining administrative processes and supporting team objectives. Eager to contribute to the success of the wider company.
Overview
38
38
years of professional experience
Work history
Admin Officer Caseworker
DWP
Leicester, Leicestershire
2021.04 - Current
- Handled confidential documents with utmost care; ensured data security at all times.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Provided excellent customer service for improved client satisfaction.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Facilitated increased team collaboration with effective interpersonal skills.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Prioritised tasks for timely completion of projects.
- Streamlined processes with proactive problem-solving abilities.
- Organised monthly reports to maintain record accuracy.
- Maintained a clean, organised workspace; improved productivity levels.
- Organised filing system for important and confidential office documents.
- Managed queries in person, by phone and via email with exceptional customer care.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Handled diary management for smooth-running administration processes.
- Established workflow processes and implemented modifications to improve administrative operations.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
Financial administrative assistant
Imperial Wealth Advisory
Leicester, Leicestershire
2019.06 - 2020.10
- Streamlined office operations by implementing efficient financial processes.
- Improved data management with meticulous record keeping.
- Handled sensitive financial information, maintaining strict confidentiality at all times.
- Contributed to revenue growth by negotiating favourable terms with vendors.
- Maintained accurate financial records for audit readiness.
- Liaised with clients for prompt payment resolution.
- Conducted regular account reconciliations; maintained accuracy of financial statements.
- Worked closely with senior management to develop annual budgets.
Customer service representative
HSBC UK
Leicester, Leicestershire
1988.07 - 2019.02
- Facilitated customer loyalty programmes to enhance customer retention.
- Offered technical support, leading to enhanced user experience.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Collaborated with sales team to maximise product visibility and sales.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Streamlined processes through efficient record keeping.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Provided top-notch support for increased customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
GCSEs - Maths
Guthlaxton College
Leicester 09/1986 - 07/1988
GCSEs - English
Guthlaxton College
Leicester 09/1986 - 07/1988
GCSEs - Combined Science
Guthlaxton College
Leicester 09/1986 - 07/1988
Skills
- Confidential correspondence
- Efficient communication
- Knowledge of gdpr
- Organisation coordination
- Customer relations
- Regulatory compliance
- Financial planning
Affiliations
- Socialising with family and friends
- Enjoy travelling to new places
- Love nature and animals
Accomplishments
I received an award of recognition for assisting and training new colleagues.
Timeline
Admin Officer Caseworker
DWP
2021.04 - Current
Financial administrative assistant
Imperial Wealth Advisory
2019.06 - 2020.10
Customer service representative
HSBC UK
1988.07 - 2019.02
GCSEs - Maths
Guthlaxton College
09/1986 - 07/1988
GCSEs - English
Guthlaxton College
09/1986 - 07/1988
GCSEs - Combined Science
Guthlaxton College
09/1986 - 07/1988