Rebecca Riley
Hamilton,ML3
Summary
Dynamic and results-driven professional with a strong focus on building customer relationships and driving sales growth through effective KPI performance. Demonstrates exceptional team leadership and talent development skills, ensuring high levels of staff engagement and training on systems. Expertise in visual merchandising, brand standards, stock control, cash management, and store operations compliance. Committed to enhancing operational efficiency while fostering a culture of excellence within retail environments.
Overview
10
10
years of professional experience
Work history
Store Manager
Russell and Bromley
Glasgow
2019.10 - 2026.01
- Led a team of 14 associates, ensuring a high-performance culture aligned with luxury brand values
- Consistently exceeded monthly and yearly KPIs
- Developed and maintained a strong customer base, driving repeat business and high conversion rates
- Ensured impeccable visual merchandising in line with brand guidelines
- Managed store operations including scheduling, stock, cash controls, and compliance
- Recruited, trained, and coached staff, resulting in improved retention and engagement
Trainee Manager
Russell and Bromley
London
2019.01 - 2019.10
- Completed a structured Trainee Manager programme, gaining hands-on experience across store operations, people leadership, and commercial performance
- Supported Store and Assistant Managers in daily store leadership, including floor management, scheduling, and KPI tracking
- Led the training and rollout of a new POS system across multiple stores, delivering group training sessions and one-to-one coaching to ensure smooth adoption
- Played a key role in staff development and engagement, supporting onboarding, coaching, and performance feedback
- Assisted in maintaining brand standards, visual merchandising execution, and exceptional customer experience
- Contributed to operational excellence, including stock control, cash handling, and compliance procedures
Supervisor
Russell and Bromley
Glasgow/London
2016.01 - 2018.01
- Supported store management in driving daily sales performance, consistently delivering KPI targets and high service standards
- Supervised and motivated the sales team on the shop floor, ensuring exceptional client experience and brand-aligned behaviors
- Acted as key holder / shift leader, responsible for opening and closing procedures, cash handling, and operational compliance
- Coached and developed team members through on-the-floor training and feedback, improving confidence and performance
- Assisted with visual merchandising execution and maintenance of brand presentation standards
- Supported stock management and inventory control, including deliveries, replenishment, and loss prevention
Skills
- Building customer relationships
- Sales Growth & KPI Performance
- Team Leadership & Talent Development
- Visual Merchandising & Brand Standards
- Stock control and cash management
- High levels of staff engagement
- Training on systems and people development
- Store Operations & Compliance
Websites
REFERENCES
Mark Topallaj
Russell & Bromley Area manager
Mark.topallaj@Russellandbromley.co.uk
Anne Cazaillet
Russell & Bromley flagship store manager
Anne.cazaillet@russellandbromley.co.uk
Accomplishments
Appointment of store manager in Glasgow
- Successfully appointed as Glasgow Store Manager following a competitive internal selection process, becoming the youngest Store Manager in the company at the time — a key milestone and one of the most significant achievements of my career.
Russell & Bromley training champion
- Acted as a Leadership Training Champion for Russell & Bromley, specialising in store engagement and people development, delivering leadership training that elevated performance and reinforced brand values.
- Led store engagement initiatives while serving as a Russell & Bromley Leadership Training Champion, supporting the development of current and future leaders through structured training and coaching.
Achieving one of the top performers on unbalanced scorecard 2025
- Ranked among the top-performing stores on the Unbalanced Scorecard, achieving 2nd place for three consecutive quarters (Q2–Q4 2025) and 1st place in Q1 2025, against 13 stores, demonstrating excellence across all core KPIs beyond sales.
CONTACT
69 Arisaig grove, Hamilton, ML3 8BB
07534015845
Rebeccariley96@gmail.com
Linkedin.com/Rebeccariley
Timeline
Store Manager
Russell and Bromley
2019.10 - 2026.01
Trainee Manager
Russell and Bromley
2019.01 - 2019.10
Supervisor
Russell and Bromley
2016.01 - 2018.01