Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Rebecca Ridley

Horsham,West Sussex

Summary

Accomplished professional with expertise in classroom administration and curriculum development, leveraging a Level 3 AET qualification to enhance educational environments. Proficient in presentation management and Microsoft Office Suite, ensuring effective communication and documentation. Skilled in records management, crime prevention strategies, and criminal investigation, with a strong focus on emergency response and problem-solving techniques. Committed to advancing career goals by integrating educational skills with a passion for public safety and community well-being.

Overview

21
21
years of professional experience
1
1
Certification

Work history

Crime Prevention Trainer

Metropolitan Police
Sidcup, Kent
10.2023 - Current
  • Delivered instruction across diverse topics, utilising audio-visual presentations and training materials.
  • Analysed training needs to identify learning styles and skill deficiencies.
  • Prepared training materials and supplementary aids to enhance employee understanding.
  • Arranged training sessions to address learning gaps and augment departmental capabilities.
  • Managed office administration including course bookings, room hiring, student enrolment, and e-certificate distribution.
  • Ensured course schedules aligned with aid requirements and significant policing events.
  • Oversaw large student groups, addressing behavioural and welfare concerns effectively.
  • Maintained up-to-date, relevant course curriculum by regularly reviewing materials.

Police Recruit Trainer

Metropolitan Police
Sidcup, Kent
03.2020 - 10.2023
  • Training adult students in police procedures, including definitions of particular crimes, points to prove for arrest, arrest procedure, interview techniques, stop search and other legalities.
  • Inspected class uniform and pocket books for wear, completed regular maintenance and ensured standard of the Metropolitan Police were upheld.
  • Taught students about tools and equipment used by response officers, including handcuffs and baton.
  • Tested student knowledge through practical examinations and written tests.
  • Observed students to identify areas of knowledge or skill gaps, and re-demonstrated key information.
  • Facilitated simulated incidents in class environments, preparing students for future professional work.
  • Educated students about safety requirements and consistently enforced rules.
  • Maintained course records covering attendance, participation and grades.
  • Compared students with employer expectations to determine current training needs.
  • Demonstrated techniques to students, showing correct methods and safe approaches for different actions.
  • Integrated new technology used by employers including new radio's and tablets, teaching students important tools and tricks for optimum use.

Controller (Promotion)

Metropolitan Police
Lambeth, London
07.2014 - 03.2020
  • Supervised 999 call takers, ensuring they were taking calls efficiently and helping where required.
  • Supervised breaks and 999 call queue, ensuring operators were where they should be.
  • Dealt with complaints from members of public, from speaking to them on the phone to investigating via call recordings.
  • Supervised and monitored the incident list on despatch, ensuring priority calls were despatched to officers quickly.
  • Amended grading of calls ensuring all calls were given the appropriate response.
  • Assisted senior officers during terrorist incidents, including speaking to witnesses and collating all relevant call logs.
  • Spoke to at risk members of public, specifically those that were suicidal, and getting them medical help.
  • Liaised with outside agencies including social services and the council.
  • Managed staff including sickness, PDR's and any disciplinary issues.
  • Managed staff welfare after traumatic incidents.
  • Ensured CCTV was removed from view during traumatic incidents.

Control Room Operator

Metropolitan Police
Lambeth, London
07.2010 - 07.2014
  • Made reasoned and responsible decisions in solving emergency and non emergency incidents, considering relevant factors and monitoring the risk to victims, public and officers.
  • Responded promptly and appropriately to security situations by prioritising incidents resulting in appropriate officer attendance.
  • Highlighted elements of risk and worked calmly to resolve.
  • Despatched calls to police officers promptly with relevant intelligence and information, enabling them to be on scene within 15 minutes during emergency incidents.
  • Adhered to and followed the Standard Operating Procedures (SOP).
  • Managed appointment diaries for police officers, ensuring cancellations or late bookings were handed over promptly.

999 Call Taker

Metropolitan Police
Lambeth, London
08.2008 - 07.2010
  • Supported callers through trauma, including accidents and death.
  • Liaised with emergency service personnel to enable quick responses to life-threatening situations.
  • Signposted callers to appropriate care pathways to reduce pressures on emergency services.
  • De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
  • Identified at risk individuals on calls, following safeguarding and National Call Handling procedures.
  • Navigated clinical triage software to efficiently allocate urgent medical help.
  • Recorded data for computer-aided dispatch system with accuracy and precision.
  • Accurately and efficiently responded to over 100 daily requests within a 12 hour shift.
  • Monitored multiple computer screens simultaneously.
  • Typed incoming information promptly, maintaining 90% accuracy rate.
  • Distinguished between several voices simultaneously while acquiring and retaining information.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained detailed customer call and inquiry logs for performance monitoring.

Trainee Pensions Administrator

Mercer Human Resource Consulting Limited
Croydon
08.2006 - 08.2008
  • As a pension administrator I have taken on my own schemes and have the responsibility of completing the renewal process for each
  • This involves letter writing to request data, manipulation of the data in excel spreadsheets, establishing any queries from the data, calculations to prove the data is correct and the sending of statements
  • I also assist colleagues with the completion of their schemes by completing similar activities and also assist in the filing of the team files
  • I am currently responsible for updating the holiday spreadsheets for my team, together with all the data control spreadsheets.
  • Produced statements and related paperwork including Annual Benefit Statements with strict attention to detail to minimise errors.
  • Maintained detailed client records in [System], updating and amending on [Timeframe] basis.
  • Performed complex benefit calculations promptly communicating findings within clients.
  • Generated [Type] reports outlining [Type] matters relating to [Area of expertise].
  • Diligently arranged payment of pensions to clients and their families, completing and filing associated paperwork within [Number]-minute timeframe.

Dry Goods Partner

Waitrose
Sanderstead
08.2004 - 08.2006
  • As a dry goods partner I helped maintain a high level of customer service both on the shop floor and at the till point
  • Another of my main duties was ensuring that the stock was constantly replenished and making sure that the area was always presentable.

Education

High School Diploma - Understanding Autism

The Skills Network
06.2025

High School Diploma - Cyber Crime

Bedford College Group
02.2025

Level 3 - Award Education And Training

Train Aid
Redhill
11.2023

Diploma of Higher Education - Hand Reflexology

Louise Keet School of Reflexology
London
08.2020

Diploma of Higher Education - Reflexology

Louise Keets School of Reflexology
London
02.2018

NVQ Level 3 - Customer Services

Intraining
Remote
08.2013

English Lit, English Language And Psychology

Riddlesdown Sixth Form
Croydon
08.2005

High School Diploma - English Literature

Riddlesdown High School
Croydon
08.2003

Skills

  • Classroom administration
  • Level 3 AET
  • Presentation management
  • Curriculum development
  • Microsoft Office Suite
  • Records management
  • Crime prevention strategies
  • Criminal investigation
  • Emergency response
  • Problem-solving techniques

Certification

  • HYDRA simulation Training
  • Level 3 AET
  • Level 3 Diploma Childrens Mental Health
  • Level 2 Certificate Understanding Autism
  • Level 2 Certificate Principles of Cyber Security
  • Reflexology and Hand Reflexology

Timeline

Crime Prevention Trainer

Metropolitan Police
10.2023 - Current

Police Recruit Trainer

Metropolitan Police
03.2020 - 10.2023

Controller (Promotion)

Metropolitan Police
07.2014 - 03.2020

Control Room Operator

Metropolitan Police
07.2010 - 07.2014

999 Call Taker

Metropolitan Police
08.2008 - 07.2010

Trainee Pensions Administrator

Mercer Human Resource Consulting Limited
08.2006 - 08.2008

Dry Goods Partner

Waitrose
08.2004 - 08.2006

High School Diploma - Understanding Autism

The Skills Network

High School Diploma - Cyber Crime

Bedford College Group

Level 3 - Award Education And Training

Train Aid

Diploma of Higher Education - Hand Reflexology

Louise Keet School of Reflexology

Diploma of Higher Education - Reflexology

Louise Keets School of Reflexology

NVQ Level 3 - Customer Services

Intraining

English Lit, English Language And Psychology

Riddlesdown Sixth Form

High School Diploma - English Literature

Riddlesdown High School

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Rebecca Ridley